Dispatch & Contact Officer

Dorset Police; Wool; On-site; GBP 27,000 - 30,000; Full time

Benefits offered by this job

Disability Confident employer scheme

Job summary

Dorset Police is seeking a Dispatch and Contact Officer to join the Dorset Contact Management team. You will be a friendly, patient individual who can work as part of a close-knit, supportive team and make decisions in situations which may be frustrating or distressing for the caller.

The role involves providing a high-quality service to the public, officers and staff. This on-site, full-time post is based in Wool (DT2 8DZ).

Qualifications

• Friendly, patient, broad minded with a positive attitude.
• Able to work as part of a close-knit, supportive team.
• Able to make decisions in frustrating or distressing caller situations.

Responsibilities

• Participate in Dorset Contact Management and provide a high-quality service to the public, officers and staff.
• Direct officers to incidents and control incidents via radio and other digital channels.

Skills

Friendly

Patient

Teamwork

Calm under pressure

Job description

A unique job for a unique person, this role demands a friendly, patient, broad minded individual with a positive attitude. You must be able to work as part of a close knit, supportive team and make decisions in situations which may be frustrating or distressing for the caller.

The role of a Dispatch and Contact Officer at Winfrith requires you to participate in the operation of the Dorset Contact Management and provide a high-quality service to members of the public, police officers and police staff.

The focus of the Force Command Centre is on making every contact count by ‘getting it right first time’ and ensuring an efficient and effective customer journey as well as seeking to address the maximum number of calls at the first point of contact within a 24-hour capability. You will also be responsible for directing officers to the scenes of incidents and controlling incidents via radio and other forms of digital communication.

Prior to your Contact Officer training course (which you will be advised of once you have started in the role) you will be working as a triage operator to familiarise yourself with Contact Centre and the types of enquiries. The duration of your time on triage will vary depending on when the next training course is due to start. Your salary and shift allowance will remain as above.

You will act as the first point of contact for members of the public using the 101 and 999 service, utilising risk assessments you will ensure that the most appropriate help and support is established, providing an efficient and reactive response to requests for service from the public.

Proud member of the Disability Confident employer scheme

Dispatch & Contact Officer

Company: Dorset Police

Salary: £27,204 to £29,859 a year, pro rata

Hours: Full-time

Location: Wool, DT2 8DZ

Working pattern: On-site

Job type: Permanent

Posting date: 9 Sept 2026

Closing date: 6 Nov 2026

Summary

A unique job for a unique person, this role demands a friendly, patient, broad minded individual with a positive attitude. You must be able to work as part of a close knit, supportive team and make decisions in situations which may be frustrating or distressing for the caller.

The role of a Dispatch and Contact Officer at Winfrith requires you to participate in the operation of the Dorset Contact Management and provide a high-quality service to members of the public, police officers and police staff.

The focus of the Force Command Centre is on making every contact count by ‘getting it right first time’ and ensuring an efficient and effective customer journey as well as seeking to address the maximum number of calls at the first point of contact within a 24-hour capability. You will also be responsible for directing officers to the scenes of incidents and controlling incidents via radio and other forms of digital communication.

Prior to your Contact Officer training course (which you will be advised of once you have started in the role) you will be working as a triage operator to familiarise yourself with Contact Centre and the types of enquiries. The duration of your time on triage will vary depending on when the next training course is due to start. Your salary and shift allowance will remain as above.

You will act as the first point of contact for members of the public using the 101 and 999 service, utilising risk assessments you will ensure that the most appropriate help and support is established, providing an efficient and reactive response to requests for service from the public.

Proud member of the Disability Confident employer scheme

About Disability Confident

Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.

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