Force Contact Centre Operator

Staffordshire Police; Stafford; On-site; GBP 28,000 - 32,000; Full time

Benefits offered by this job

Pension scheme

On-site gym

Staff Restaurant

Free parking

Blue Light card

Car lease scheme

Cycle to work scheme

Free Parking at selected sites

Job summary

Staffordshire Police Force Contact Centre is inviting aspiring professionals to join our April intake as Emergency Police Call Handlers. You will gather essential information, assess risk and provide appropriate response to callers in crisis, maintaining calm under pressure.

The role operates in a fast-paced 24/7 environment with comprehensive training and ongoing support, offering development opportunities within a supportive team.

Qualifications

• Can remain calm in a crisis
• Ability to assess risk and make dynamic decisions under pressure
• Commitment to public service and customer service

Responsibilities

• Be the first point of contact for those seeking help, advice or emergency assistance.
• Gather critical information, assess risk, threat, harm and vulnerability, and ensure the appropriate response is provided.
• Work within a 24/7 rotating shift pattern including days, nights, weekends and bank holidays.

Job description

Job Title Force Contact Centre Operator
Grade E £28, - £32,
Plus Shift Allowance 20% Weekend Working 14.21%
Contract Type Permanent

Staffordshire Police is continually striving to deliver the best possible service for the county’s residents, businesses and visitors. It is a fast-paced organisation, adaptive to modern policing needs and open to continual improvement.

Everyone who works for the force has an important role to play in shaping the future of Staffordshire Police. The force seeks people who will champion new ways of working, be collaborative and agile and represent in a fair and ethical manner those that Staffordshire Police serve.

For more information about Staffordshire Police please click the below link:

About the Opportunity

Staffordshire Police Force Contact Centre are looking for aspiring Contact Centre professionals to join our April intake, helping to establish a safe and confident Staffordshire.

• Can you remain calm in a crisis?
• Can you assess risk and make dynamic decisions under pressure?
• Do you care about the public and the communities you serve?

We are looking for people who are willing and able to support members of the public through what could be some of the most challenging moments of their lives.

As an Emergency Police Call Handler, you will be the first point of contact for those seeking help, advice or emergency assistance. Every call is different and may involve individuals who are vulnerable, distressed or in immediate need of support. Your role will be to gather critical information, assess risk, threat, harm and vulnerability, and ensure the appropriate response is provided.

Working within a fast-paced 24/7 operational environment, you will deliver a professional, compassionate and effective service while remaining calm, resilient and focused under pressure. You will be expected to demonstrate integrity, respect, accountability and a commitment to public service in every interaction.

Successful candidates will work a rotating shift pattern, including days, nights, weekends and bank holidays, and will be committed to delivering the highest standards of customer service. In return, you will receive comprehensive training, ongoing support and opportunities for personal and professional development within a supportive team environment.

As a representative of Staffordshire Police, you will uphold the Police Code of Ethics, acting with honesty, fairness and professionalism, maintaining confidentiality, and treating all individuals with dignity and respect. Through your actions, you will help build public trust and confidence while making a real difference to the safety and wellbeing of our communities

What can we offer you?

• Total Salary: £37, - £43, per annum/pro rota, which is inclusive of 20% shift allowance and 14.21% Weekend Working. Shift and weekend working allowances will be payable on successful completion of training and commencement of shift working.
• Staff Benefits: Pension scheme, On site Gym, Staff Restaurant, Free parking, Blue Light card, plus many more outlined below.
• Shift patterns: following transition from the FCC Academy you will be allocated a shift. These shiftscover 24-hour, 7 days a week, days a year operation. This is a rotating shift pattern which includes evenings, nights, weekend and bank holidays.

The initial training course is 7 weeks of classroom-based training. You will receive a range of inputs which will facilitate your journey in becoming a Force Contact Professional. You will then have a 10-week, Training Academy based exposure to emergency and non-emergency calls. Successful demonstration of competency in these areas will be required before moving onto shift.

Starting your career in our Force Contact Centre will provide you with a wide range of skills and experiences. There are also opportunities for development, such as becoming a Tutor or Mentor, as well as additional training on certain topics enabling you to become a subject matter expert.

Additional Information

The deadline for submission of applications is Midday Friday 30th October .

Further details of the key tasks, responsibilities can be found within the role profile.

In addition to your salary, you will have access to a range of benefits including:

• Flexible / Agile Working
• Fostering friendly policy
• Family friendly policies – maternity, paternity, parental leave, adoption, disability leave and carers leave
• Access to health and wellbeing support
• Staff associations
• Reward and Recognition
• Blue light Card
• Flexible working options
• Training and development opportunities
• Car lease scheme
• Cycle to work scheme
• Free Parking at selected sites
• Onsite catering facilities
• Access to Staff Networks
• Union support
• Financial products and services