Dispatch Agent (Operations) - Gatwick Airport

Swissport International AG; Tooting; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Employee parking

Employee assistance program

Training & development

Pension plan

Career progression

Job summary

Swissport is recruiting a Dispatch Agent (Operations) at Gatwick Airport. The role focuses on coordinating the movement of cargo and ensuring timely dispatch of shipments, with responsibilities spanning paperwork, data communication, stakeholder liaison and aircraft turnaround.

You will work 37.5 hours per week on a shift pattern, including early mornings, evenings, weekends, and holidays, in a fast-paced aviation environment. Training and development opportunities are provided.

Qualifications

• Experience in aircraft ground operations, ramp handling, or similar roles is beneficial.
• Knowledge of aircraft loading procedures and aviation safety regulations.
• Excellent communication with stakeholders at all levels.
• Strong organisational skills to prioritise tasks in a fast-paced environment.
• Flexibility to work varied shifts, including mornings, evenings, weekends and holidays.

Responsibilities

• Prepare paperwork for flight crew, including flight plans, load sheets and fuel data.
• Accurately communicate fuel and load data to flight crew and load control.
• Liaise with ground crew, flight operations and airport authorities to ensure the aircraft is loaded as per specs.
• Prioritise tasks and manage turnaround of aircraft from arrival to departure.
• Operate aerobridges and stand guidance systems safely to facilitate boarding and disembarkation.
• Drive airside vehicles in compliance with airport regulations and safety protocols.
• Perform weight and balance calculations as required, ensuring regulatory compliance.

Skills

Ground operations experience

Weight and balance knowledge

Communication skills

Organisational skills

Shift flexibility

UK driving licence

Job description

Overview

Job Title: Dispatch Agent (Operations)

Company: Swissport

Location: Gatwick Airport

Contract Type: Full Time

Hours: 37.5 hours per week, between Monday - Sunday (shift work)

About the Company:

Swissport is an award winning, leading provider of ground and air cargo services, dedicated to delivering efficient and reliable solutions to airlines and airports worldwide.

About the Role:

As a Dispatch Agent with Swissport, you will be responsible for coordinating the movement of cargo and ensuring timely and accurate dispatch of shipments to their designated destinations.

Responsibilities

Key Responsibilities:

• Prepare necessary paperwork and documentation for flight crew, including flight plans, load sheets, and fuel data.
• Communicate aircraft fuel and load data accurately to flight crew and load control, ensuring compliance with safety and operational requirements.
• Liaise with all stakeholders, including ground crew, flight operations, and airport authorities, to ensure the aircraft is loaded as per specifications and operational requirements.
• Prioritise tasks and manage the turnaround of aircraft from arrival to departure, ensuring efficiency and adherence to schedule.
• Operate aerobridges and aircraft stand guidance systems safely and effectively to facilitate aircraft boarding and disembarkation.
• Drive various vehicles airside, including cars, vans, and minibuses, in accordance with airport regulations and safety protocols.
• Perform aircraft weight and balance calculations as required, ensuring compliance with safety regulations and operational standards.

Qualifications

Qualifications:

• Previous experience in aircraft ground operations, ramp handling, or a similar role is advantageous.
• Knowledge of aircraft loading procedures, weight and balance calculations, and aviation safety regulations.
• Excellent communication skills with the ability to liaise effectively with stakeholders at all levels.
• Strong organisational skills and the ability to prioritise tasks in a fast-paced environment.
• Flexibility to work varied shifts, including early mornings, evenings, weekends, and holidays, based on operational requirements.
• Valid FULL UK MANUAL driver's license and ability to operate vehicles airside in compliance with airport regulations.

Benefits:

• Access to Employee Assistance Programme and wellness initiatives.
• Comprehensive training and development programmes.
• Free onsite parking whilst at work
• Retirement savings plan with employer contributions.
• Career advancement opportunities within the aviation industry.

Join Swissport and become part of a dynamic team dedicated to delivering excellence in customer service and aviation operations.

Swissport is an equal opportunity employer committed to diversity and inclusion in the workplace.