Dispatch Agent (Operations) - Gatwick Airport

Swissport; Greater London; On-site; GBP 21,000 - 32,000; Full time

Benefits offered by this job

Employee Assistance Programme

Wellness initiatives

Free onsite parking

Employer pension

Career progression

Job summary

Swissport at Gatwick Airport is seeking a Dispatch Agent (Operations) to coordinate cargo movements and ensure on-time dispatch of shipments to their destinations. The role requires strong communication, organisation, and a proactive approach to safety and compliance.

You will prepare flight paperwork, liaise with ground crews and flight operations, manage aircraft turnaround, and drive airside vehicles as needed. This is a full-time, shift-based position offering training and career progression.

Qualifications

• Experience in aircraft ground operations or ramp handling beneficial.
• Knowledge of loading procedures, weight & balance, and aviation safety regulations.

Responsibilities

• Prepare paperwork for flight crew, including flight plans and load data.
• Communicate aircraft fuel and load data to flight crew and load control.
• Liaise with ground crew, flight operations, and authorities to meet specifications and safety requirements.
• Prioritise tasks and manage aircraft turnaround from arrival to departure.
• Operate aerobridges and stand guidance systems safely to assist boarding and disembarkation.
• Drive airside vehicles (cars, vans, minibuses) in line with airport rules.
• Perform weight and balance calculations as required.

Skills

Communication

Organisational skills

Time management

Flexibility

Attention to detail

Customer service

Aviation safety knowledge

Job description

Overview

Job Title: Dispatch Agent (Operations)

Company: Swissport

Location: Gatwick Airport

Contract Type: Full Time

Hours: 37.5 hours per week, between Monday - Sunday (shift work)

About the Company:

Swissport is an award winning, leading provider of ground and air cargo services, dedicated to delivering efficient and reliable solutions to airlines and airports worldwide.

About the Role:

As a Dispatch Agent with Swissport, you will be responsible for coordinating the movement of cargo and ensuring timely and accurate dispatch of shipments to their designated destinations.

Responsibilities

Key Responsibilities:

• Prepare necessary paperwork and documentation for flight crew, including flight plans, load sheets, and fuel data.
• Communicate aircraft fuel and load data accurately to flight crew and load control, ensuring compliance with safety and operational requirements.
• Liaise with all stakeholders, including ground crew, flight operations, and airport authorities, to ensure the aircraft is loaded as per specifications and operational requirements.
• Prioritise tasks and manage the turnaround of aircraft from arrival to departure, ensuring efficiency and adherence to schedule.
• Operate aerobridges and aircraft stand guidance systems safely and effectively to facilitate aircraft boarding and disembarkation.
• Drive various vehicles airside, including cars, vans, and minibuses, in accordance with airport regulations and safety protocols.
• Perform aircraft weight and balance calculations as required, ensuring compliance with safety regulations and operational standards.

Qualifications

Qualifications:

• Previous experience in aircraft ground operations, ramp handling, or a similar role is advantageous.
• Knowledge of aircraft loading procedures, weight and balance calculations, and aviation safety regulations.
• Excellent communication skills with the ability to liaise effectively with stakeholders at all levels.
• Strong organisational skills and the ability to prioritise tasks in a fast-paced environment.
• Flexibility to work varied shifts, including early mornings, evenings, weekends, and holidays, based on operational requirements.
• Valid FULL UK MANUAL driver's license and ability to operate vehicles airside in compliance with airport regulations.

Benefits:

• Access to Employee Assistance Programme and wellness initiatives.
• Comprehensive training and development programmes.
• Free onsite parking whilst at work
• Retirement savings plan with employer contributions.
• Career advancement opportunities within the aviation industry.

Join Swissport and become part of a dynamic team dedicated to delivering excellence in customer service and aviation operations.

Swissport is an equal opportunity employer committed to diversity and inclusion in the workplace.