Discharge Lounge Ops Administrator - Flexible Hours

Mersey and West Lancashire Teaching Hospitals NHS Trust; Knowsley; On-site; GBP 21,000 - 26,000; Full time

Job summary

Mersey & West Lancashire Teaching Hospitals NHS Trust is seeking an administrative support member for the Discharge Lounge. You will handle clerical tasks, coordinate patient transport and respond to enquiries to help smooth patient flow.

The role requires effective communication with ward staff and other hospital teams, meticulous record-keeping, and flexibility to adapt to varying shifts as service needs change.

Qualifications

• General admin and clerical experience is desirable.
• Strong attention to detail and accuracy.
• Excellent telephone manner and ability to handle enquiries.
• Commitment to patient confidentiality and privacy.
• Ability to work both independently and as part of a team.

Responsibilities

• Provide administrative and clerical support to the Discharge Lounge team.
• Book patient transport for discharge.
• Answer telephone calls and respond to enquiries.
• Support communication between ward staff, the Discharge Lounge and other hospital teams.
• Assist with daily tasks to keep the service organised and running efficiently.

Skills

Organised

Attention to detail

Communication

Confidentiality

IT literacy

Team player

Telephone manners

Tools

MS Office

Job description

Mersey & West Lancashire Teaching Hospitals NHS Trust is seeking an administrative support member for the Discharge Lounge. You will handle clerical tasks, coordinate patient transport and respond to enquiries to help smooth patient flow.

The role requires effective communication with ward staff and other hospital teams, meticulous record-keeping, and flexibility to adapt to varying shifts as service needs change.