Disability Home Improvement Service Manager

Royal Borough of Greenwich; City Of London; On-site; GBP 65,000 - 90,000; Full time

Job summary

The Royal Borough of Greenwich invites applications for the role of Disability and Home Improvement Service Manager. You will lead a diverse service enabling residents to live independently, safely and with dignity, reporting to the Head of Housing Inclusion and Support Services.

You will oversee a 50-strong multidisciplinary team, shape policy, manage an £8 million budget, and drive contract and programme delivery to ensure top‑quality outcomes for vulnerable residents within the borough.

Qualifications

• Significant experience leading customer-focused housing, adaptation, or home improvement services.
• Proven ability to lead large multidisciplinary teams and develop high-performing staff.
• Strong budget, contract and performance management experience.
• Excellent stakeholder engagement, reporting and communications skills.
• Strategic thinker with a focus on service delivery and resident outcomes.

Responsibilities

• Lead a multidisciplinary team of around 50 staff and oversee a broad portfolio of services.
• Develop strategy and shape policy for the Disability and Home Improvement Service.
• Manage budgets of circa £8 million and oversee contracts and programmes.
• Ensure statutory duties are met while delivering excellent customer outcomes.

Skills

Leadership

Budget management

Stakeholder engagement

Communication & reporting

Strategic thinking

Equality & inclusion

Job description

Lead Services That Change Lives

Are you an experienced housing professional with a passion for improving the lives of disabled and vulnerable residents? Do you have the leadership skills to drive service excellence, manage complex programmes, and deliver meaningful outcomes for communities?

The Royal Borough of Greenwich is seeking an ambitious and highly motivated Disability and Home Improvement Service Manager to lead a diverse and impactful service that enables residents to live independently, safely and with dignity.

About the Role

Reporting to the Head of Housing Inclusion and Support Services, you will lead a multidisciplinary team of approximately 50 staff and oversee a broad portfolio of services, including: major disabled adaptations, private sector home improvement agency services, private sector renewal, handyperson services, private sector empty properties and the housing occupational therapy service. You will be responsible for developing strategy, shaping policy, managing significant budgets of approximately £8 million, overseeing contract and programme delivery, and ensuring the Council continues to meet its statutory responsibilities while delivering excellent customer outcomes.

What You'll Bring

• Significant experience managing customer-focused housing, adaptation, or home improvement services.
• Strong leadership and people management skills, with the ability to motivate and develop high-performing teams.
• Extensive knowledge of disabled adaptations, Disabled Facilities Grants, and private sector home improvement services.
• Experience managing complex budgets, contracts, and performance frameworks.
• Excellent communication, report writing, and stakeholder engagement skills.
• The ability to work strategically while maintaining a strong focus on service delivery and resident outcomes.
• A commitment to equality, inclusion, and delivering outstanding customer service.

Why Join Us?

This is a unique opportunity to lead services that make a tangible difference to residents' lives. You will play a key role in helping disabled people remain independent, improving housing conditions across the borough, supporting vulnerable households, and shaping the future direction of an essential service.

You’ll join a forward-thinking Housing Directorate committed to innovation, partnership working, and continuous improvement, while working alongside dedicated professionals who share a passion for public service.

The job description and person specification are attached, for further information.

Closing Date:

22nd of October 2026

For an informal discussion please contact Vincent Lawal - [e-mail]

Diversity Statement: Royal Borough of Greenwich values the diversity of its community and aims to have a workforce that reflects this. We therefore encourage applications from all sections of the community.

Advert Close: All vacancies close at midnight unless otherwise stated.

Early Advert Close: Royal Borough of Greenwich reserves the right to close any job advert earlier than the advertised closing date where there is reason to do so (for example high volume of applications).

How Applications are Scored: Each application is scored according to how well the supporting statements addresses each point on the Person Specification for the role. Candidates will be short-listed for interview on the extent to which they meet the specific points within the Person Specification. The Person Specification is supplied with the job advert. When completing your application, please use the supporting statements section to tell us how you meet each of the points on the Person Specification. We need to have this information in order to consider your application.

Salary: Salaries advertised are for a standard working week of 35 hours unless otherwise stated. Please use this 'Salary Calculator' to help you calculate a pro rata salary.

Our Staff Values: Our Staff Values are important to us. Candidates will be continuously assessed against our staff values throughout the recruitment process. Where candidates demonstrate views and behaviours that do not meet the standards of our staff values, we reserve the right to reject their application/ registration.