Director, Solution Engineering, Europe

Zayo Europe; London; Hybrid; GBP 80,000 - 120,000; Full time

Job summary

An established industry player is seeking a dynamic Director of Solution Engineering to lead a talented team in delivering innovative network solutions. This role is pivotal in driving technical strategy and enhancing customer engagement, ensuring alignment with business objectives. With a focus on collaboration and leadership, you will shape the future of telecommunications by developing scalable solutions that address complex challenges. Join a forward-thinking company that values creativity and impact, offering a rewarding environment where your expertise will drive measurable business success.

Benefits

Competitive compensation including sales incentive plan

Hybrid working

Health, disability and life insurance

Pension with higher employer contributions

Retail and fitness membership discounts

Generous paid time off policy

Enhanced paid parental leave

Employee assistance programs

Qualifications

• 7+ years in telecommunications with leadership experience.
• Proven integrity in decision-making and stakeholder interactions.

Responsibilities

• Lead a high-performing team to drive technical strategy and customer engagement.
• Shape innovative solutions that improve operational efficiency.

Skills

Leadership in telecommunications

Pre-sales experience

Exceptional communication skills

Technical fluency in networking

Ability to navigate ambiguity

Results-oriented mindset

Education

7+ years of leadership experience

Tools

Google business applications

Microsoft business applications

Job description

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Company Description
Zayo’s journey has been guided by an aspirational vision for connectivity. Our founders were veterans of the companies that constructed the earliest backbone of the Internet. They understood that truly putting “the world” on the World Wide Web would require connections, lots of them. Zayo Europe formed in 2012, became a standalone company in 2024 and are now a market leader in operating and managing fibre networks.

The Director of Solution Engineering is a key leader within Zayo Europe, reporting directly to the Chief Revenue Officer (CRO). This position is responsible for driving technical strategy, customer engagement, and business success.

As a trusted advisor to both customers and internal stakeholders, the Director of Solution Engineering plays a pivotal role in defining the technical strategy, enhancing customer engagement, and delivering measurable business outcomes. The role is responsible for shaping innovative, scalable solutions that improve operational efficiency and support Zayo Europe’s strategic objectives.

You will be accountable for defining and executing the strategy for the Solutions Engineering organisation. Responsibilities include leading the development of innovative network and technology solutions, proactively engaging with customers to drive sales outcomes, and continuously developing the team’s capabilities. You will also contribute to Zayo Europe’s broader business transformation, identifying cross-functional improvement opportunities to enhance organisational efficiency and effectiveness.

You will lead a dynamic, high-performing team of approximately 30 technologists, including leaders and individual contributors. The team is comprised of experts in Fibre, Optical and Packet networks and Zayo’s product portfolio, acting as trusted business partners to global customers. Working collaboratively with teams across Sales, Customer Success, Commercial, and Operations, your leadership will ensure cohesive solution delivery and alignment with customer and business priorities.

The role requires strong collaboration with a broad set of internal and external stakeholders. Internally, you will work closely with senior leadership, Sales, Customer Success, Commercial, and Operations teams. Externally, you will partner directly with customers and third-party providers to design and deliver integrated, tailored solutions that address complex business challenges and drive long-term value.

Responsibilities

Leadership & Team Development

• Coach, mentor, and develop team members to drive engagement, retention, and performance.
• Maintain high-performing Solution teams.
• Lead a multicultural distributed team across multiple European countries, fostering a cohesive culture and consistent execution across diverse regional markets.
• Define and manage team performance metrics, ensuring alignment with company objectives.
• Set strategy, establish objectives, and lead execution to drive business growth.
• Oversee budget management and resource allocation to optimise team efficiency.
• Continuously improve business processes to enhance solution design speed and accuracy.
• Identify and resolve challenges, removing obstacles to enable team success.
• Handle confidential and sensitive matters with professionalism and discretion.
• Effectively communicate strategy and drive execution within the team and across Zayo Europe’s cross-functional leadership.

Sales & Customer Engagement

• Apply strategic business acumen to understand customer challenges, goals, and market dynamics.
• Leverage deep expertise in OSI Layer 1-3 networking to guide technical discussions.
• Stay ahead of industry trends, competitive landscapes, and emerging technologies to position Zayo Europe effectively.
• Provide expert guidance throughout the sales cycle, from discovery to solution development and closure.
• Build and nurture strong customer relationships, positioning Zayo Europe as a trusted partner.

Qualifications & Expertise

• 7+ years of leadership experience in telecommunications or IT, with a strong background in pre-sales or solution engineering.
• Proven integrity in decision-making and stakeholder interactions.
• Exceptional communication skills — written, verbal, listening, reasoning, and objection handling.
• Proficiency in Google and/or Microsoft business applications.
• Experience in developing and delivering technical training programs.
• Ability to navigate ambiguity, adapt to change, and lead in a fast-paced environment.
• Technical fluency in networking, including:
• Optical networking
• Routing & switching
• Software-defined networks (SDN)
• Network function virtualization (NFV)
• Network security, load balancing, and high-availability design
• Strong understanding of emerging tech and trends, with the ability to anticipate change and align solutions to be future-ready.
• A results-oriented mindset with a track record of driving measurable business impact.

Rewards

• Competitive compensation including sales incentive plan
• Hybrid working
• Excellent benefits including health, disability and life insurance
• Pension with higher employer contributions up to 8%
• Retail and fitness membership discounts
• Generous paid time off policy including enhanced paid parental leave, 25 days paid time off, one floating day and two volunteer days off per annum
• Employee assistance programs including mental health, wellbeing and medical support.

Zayo Europe provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, provincial or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Seniority level

• Director

Employment type

• Full-time

Job function

• Engineering and Information Technology
• Telecommunications