Director, Scaled Seller Acquisition & Account Management

JD.COM; Greater London; In loco; GBP 120.000 - 180.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive salary

Great location

People-first culture

Descrizione del lavoro

JD.com is expanding its Joybuy POP marketplace in the UK, Germany, France and Benelux. We seek a Director to own the full seller lifecycle at scale—acquisition, onboarding, and ongoing account management across four markets.

This is a build role to design operating models, tooling and team structure that drives 5–10x seller growth without proportional cost. You will lead a fast-moving team, define acquisition and AM funnels, and partner with Compliance, Product and Integrator teams to remove

Competenze

• Experience building or scaling a marketplace seller acquisition or account management function, ideally in a 3P/multi-sided marketplace.

Mansioni

• Own the scaled acquisition strategy — create repeatable, largely self-serve onboarding for UK/DE/FR/Benelux sellers.
• Redesign the account management model as the seller base grows, with tiered service options.
• Build and lead the scaled AM team with clear productivity benchmarks per head.
• Define and track core funnel metrics (time-to-first-sale, activation rate, GMV retention).
• Partner with Compliance, Product, and Integrator teams to reduce onboarding friction and speed time-to-launch.
• Own seller segmentation and prioritization, deciding which sellers get white-glove vs scaled support.
• Identify tooling/automation to reduce manual AM effort as volume grows.
• Represent scaled acquisition and AM in the 2027 Scale planning process.

Descrizione del lavoro

JD.com is expanding its Joybuy POP marketplace in the UK, Germany, France and Benelux. We seek a Director to own the full seller lifecycle at scale—acquisition, onboarding, and ongoing account management across four markets.

This is a build role to design operating models, tooling and team structure that drives 5–10x seller growth without proportional cost. You will lead a fast-moving team, define acquisition and AM funnels, and partner with Compliance, Product and Integrator teams to remove