Director, Scaled Marketplace Acquisition & AM

JINGDONG RETAIL (UK) LIMITED; Greater London; On-site; GBP 120,000 - 160,000; Full time

Job summary

JD.com (JINGDONG) is expanding Joybuy POP in the UK/DE/FR/Benelux and seeks a Director to own the full seller lifecycle at scale—acquisition, onboarding, and ongoing account management. You will design the operating model, tooling, and team structure to grow seller counts 5–10x while controlling costs.

This build role requires launching repeatable onboarding, tiered service models, and a scalable AM function across multiple markets, with a focus on efficiency and impact.

Qualifications

• Experience building or scaling a marketplace seller acquisition or account management function
• Track record of designing tiered service/segmentation models
• Strong data orientation and stakeholder presentation skills
• Experience managing multi-market teams (UK/DE/FR/Benelux) and hiring/scaling a function

Responsibilities

• Own scaled acquisition strategy across UK/DE/FR/Benelux with self-serve onboarding
• Redesign account management model to scale and segment services
• Build and lead scaled AM team with productivity benchmarks per headcount
• Define and track core funnel metrics and report through cadence cycles
• Partner with Compliance, Product, and Integrator to remove onboarding friction
• Own seller segmentation framework and determine white-glove vs self-serve approaches
• Identify tooling/automation to reduce manual AM effort as volume grows
• Represent scaled acquisition and AM in 2027 Scale planning process

Skills

Marketplace experience

Multi-market leadership

Data-driven

Team-building

Job description

JD.com (JINGDONG) is expanding Joybuy POP in the UK/DE/FR/Benelux and seeks a Director to own the full seller lifecycle at scale—acquisition, onboarding, and ongoing account management. You will design the operating model, tooling, and team structure to grow seller counts 5–10x while controlling costs.

This build role requires launching repeatable onboarding, tiered service models, and a scalable AM function across multiple markets, with a focus on efficiency and impact.