Director Sales Management

Orange Business; Slough; Hybrid; GBP 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a strategic Director of Sales Management to spearhead global IT sales transformation. This pivotal role focuses on enhancing customer relationships and boosting sales productivity through advanced CRM systems and marketing tools. The ideal candidate will possess extensive experience in the telecom sector, demonstrating leadership in managing large-scale IT programs. Join a dynamic team committed to innovation and professional development in a hybrid work environment where your contributions will drive meaningful change. Embrace the opportunity to collaborate with international teams and make a significant impact in the digital landscape.

Benefits

Professional Development Opportunities

Hybrid Work Environment

Health and Well-being Initiatives

Employee Referral Programs

Change Maker Awards

Internal Career Growth

Diversity and Inclusion Programs

Qualifications

• Master’s degree in Telecom or related field required.
• 5+ years managing sales management systems in telecom.
• Strong knowledge of CRM best practices.

Responsibilities

• Manage CRM systems and enhance sales productivity.
• Lead Contract Lifecycle Management processes.
• Oversee development of integration platforms for data flow.

Skills

CRM Systems

Salesforce

Telecom Industry Knowledge

Leadership Skills

Agile Methodologies

Communication Skills

Vendor Management

Technical Knowledge of APIs

Education

Master’s Degree in Telecom

Bachelor’s Degree in Computer Science

Tools

Salesforce

Marketing Automation Tools

Contract Lifecycle Management Systems

Job description

EVP Video

Company mission statement

Orange Business is a network and digital integrator that understands the entire value chain of the digital world, enabling our customers to focus on strategic initiatives that shape their business. Every day, we collaborate with a dedicated team to provide consistent, sustainable global solutions, regardless of where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and refine your skills in a field filled with exciting challenges and opportunities.

About the role

Orange Business aims to deliver a seamless customer experience and support Connectivity, Cloud, and Cyberdefense, accelerating its digital transformation. We are shifting towards an integrator model, focusing on enhancing the digital experience for end users by providing autonomy and a 360° view of all products and services to foster usage and loyalty. The Sales Management Director plays a key role in this transformation, supporting our new marketing, pre-sales, and sales ecosystem.

Role Mission: We seek a strategic and results-oriented Director of Sales Management to lead our global IT sales transformation, focusing on CRM, pre-sales, and marketing IT assets. Key objectives include strengthening customer relationships, boosting sales productivity, and achieving business goals through advanced sales management tools.

Responsibilities:

1. Manage and oversee Customer Relationship Management (CRM) systems, ensuring effective utilization and strategic alignment, primarily on Salesforce.
2. Lead the Contract Lifecycle Management processes to streamline operations and enhance efficiency.
3. Oversee the development and maintenance of mediation and integration platforms to facilitate seamless data flow and communications.
4. Implement and manage marketing automation tools to improve sales outreach and effectiveness.
5. Ensure the architecture, development, and maintenance of scalable, reliable, and secure sales management systems.
6. Define and execute the IT strategy for sales management, aligning with sales technology and digital strategies.
7. Build and maintain strong partnerships with key stakeholders across zones and channels.
8. Manage CRM 2.0 and other relevant responsibilities to enhance sales effectiveness.
9. People Management: Oversee multiple teams across various countries, fostering collaboration and communication.
10. Implement performance metrics to evaluate team effectiveness and align individual goals with organizational objectives.

About you

Education and Qualifications:

• Master’s degree in Telecom, Computer Science, Information Technology, or a related field.
• Technical knowledge of Commercial Order Management, APIs, automation, security, DevOps, and Agile processes.
• Experience in managing sales management systems (5+ years), working in telecom (10+ years), cross-location collaboration (5+ years), managing system integrators and product vendors (min 5 years), engaging with executive stakeholders (3+ years), and budget management (3+ years).

Key Skills, Knowledge, and Abilities:

• Extensive knowledge of CRM systems and best practices supporting sales initiatives.
• Proven leadership in managing large-scale IT programs.
• Deep understanding of the Telecom industry, especially B2B.
• Familiarity with Agile, ITIL, and transforming legacy systems into scalable solutions.
• Strong drive, autonomy, and proactive mindset.
• Ability to navigate complex organizational structures and manage vendors effectively.
• Outcome-oriented with a passion for technological innovation.
• Leadership skills in managing tech teams and fostering collaboration.
• Creative thinking and adaptability to changing business models.
• High standards for technical quality, with proficiency in supplier management, contracts, and budgets.
• Excellent communication skills and fluency in English and French.
• Understanding of ODI architecture, TMF eTOM, and Open API standards.

Additional information

Global opportunities to collaborate with international teams and clients.

Hybrid work environment.

Opportunities for professional development, training, and upskilling.

Internal career growth and mobility within Orange.

Culture of caring and daring, including health, well-being, diversity, inclusion, CSR, and employee engagement initiatives.

Reward programs such as Employee Referral and Change Maker Awards.

Equal Employment Opportunity

We promote diversity and encourage applicants of all backgrounds, including age, gender, ethnicity, religion, sexual orientation, disability, veteran status, or appearance. Orange Group is committed to being a disability-friendly and equal opportunity employer, and we welcome you to share any specific needs.