Director Sales and Events

TN United Kingdom; Cambridge; On-site; GBP 45,000 - 65,000; Full time

Job summary

A leading hotel in Cambridge is seeking a Sales and Events Director to drive the success of their sales and events department. The ideal candidate will have extensive experience in hotel sales, strong leadership skills, and a proven track record of achieving targets. This role involves managing key customer relationships, overseeing team performance, and implementing effective sales strategies. The position offers a variety of perks and is a full-time on-property role.

Benefits

Company Discount on rooms plus free night stays each year

Generous recommend a friend scheme

Access to discounts and cashback through a huge range of retailers

Access to a 24/7 Employee Assistance Program

Discounts on the hotel food & beverage

Recognition incentives

Team Member Events

Complimentary meal on duty

Parking for cars, mopeds, scooters, and bicycles

Qualifications

• Minimum 3 years of hotel sales and events experience at Director level.
• Strong experience in hospitality forecasting and pricing.
• Ability to train and use Opera and Delphi.

Responsibilities

• Lead and manage the Sales and Events department.
• Set and monitor targets for team performance.
• Manage relationships with key local customers.

Skills

Communication

Negotiation

Analytical Skills

Customer Relationship Management

Education

Strong Hotel Sales and Events experience at Director level

5 years of management experience

Tools

Opera

Delphi

MS Office

Job description

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• To lead and manage the Sales and Events department to its fullest potential, ensuring the current and future needs of the business are met.
• To own all accounts in your area of remit & to actively maintain relationships with key local customers.
• To ensure that effective processes are in place for the recruitment, induction, training, and development of all sales & events Team Members.
• To set and monitor effective targets for sales & events Team Members and manage team performance.
• To target new business opportunities for the hotel.
• To manage key internal and external stakeholders.
• To create and implement effective planning in line with the commercial strategy.
• To manage negotiations and contracting through Delphi, Lanyon, Cvent and RFP processes.
• To play an active part in supporting the team to convert key opportunities as and when required.
• To play an active part in networking with the M&L and Graduate Sales Team & Global Accounts Managers to increase awareness of the hotel's needs and objectives and drive inbound business.
• Participate in sales initiatives such as client workshops, roadshows, trade missions, and tradeshows as and when required.
• Ensure the team arrange all details of events to include room set-ups, staging, lighting, audiovisual, traffic flow, menus, décor, entertainment, group room blocks, and VIP services.
• Reviews demand calendar and pricing and establish actions to fill the gaps in need periods.
• Monitor budget and drive upsell products and services.
• Negotiate food and beverage prices, function space, and hotel services within approved departmental booking guidelines.
• Create and implement sales plans that drive measurable incremental occupancy, increase average rates, increased volume, food and beverage and banquet sales.
• Ensures all bookings and account management activity is recorded in Delphi.

WHAT WE ARE LOOKING FOR FROM YOU

• Strong Hotel Sales and Events experience at Director level (A minimum of 3 years is a must).
• Ability to use and train Opera and Delphi.
• 5 years of management experience in recruiting, training, and developing people.
• Excellent communication and presentation skills.
• Experience in delivering strategies and working with targets.
• Strong experience in hospitality forecasting, pricing, and inventory control.
• Strong analytical skills to understand key business indicators and competitive trends.
• Strong customer relationship management skills and ability to negotiate.
• Knowledge of revenue management and account profitability, and RFP.
• Proficient in using CRM, MS office software applications, including M.S. Office, Excel, PowerPoint etc.
• This is an on-property role - 5 days a week.

THE PERKS

• Company Discount on rooms plus free night stays each year
• Generous recommend a friend scheme
• Access to discounts and cashback through a huge range of retailers and service providers via our online benefits portal
• Access to a 24/7 Employee Assistance Program
• Discounts on the hotel food & beverage
• Recognition incentives
• Team Member Events
• Complimentary meal on duty in the Team Member canteen
• Parking for cars, mopeds, scooters, and bicycles