Director, Production Management

TwelveNYC; London; On-site; GBP 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a strategic Director of Production Management to enhance operational excellence and optimize workflows. In this pivotal role, you will oversee production processes, manage supply chain logistics, and lead a talented team to ensure seamless execution across product categories. Your expertise will drive innovation, mitigate risks, and foster strong relationships with vendors and clients. If you thrive in a dynamic environment and are passionate about delivering best-in-class solutions for leading global brands, this opportunity is perfect for you.

Qualifications

• 10+ years in production management or operations in a product-driven environment.
• Strong knowledge of global supply chain logistics and compliance regulations.

Responsibilities

• Drive operational excellence and optimize production workflows.
• Lead and mentor a high-performing production team.

Skills

Production Management

Supply Chain Management

Leadership

Problem Solving

Analytical Skills

Negotiation Skills

Communication Skills

Education

Bachelor's Degree in Business or related field

Tools

Microsoft Excel

PowerPoint

Google Suite

NetSuite

SPS Commerce

Job description

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Director, Production Management

About Us:

Twelve designs and builds the world's most inspiring merchandise and packaging for the world's most coveted brands. Applying our uniquely tested end-to-end methodology, we seamlessly integrate our expert teams and global supply chain to turn wild dreams into high-return realities. Our difference lies in our approach to partnership and our commitment to social responsibility-proudly B-Corp certified and working exclusively with vetted and approved partners.

Position Summary:
At Twelve, we take pride in delivering best-in-class product development and production solutions for leading global brands. As we continue to grow, we are seeking a strategic, process-driven Director, Production Management to serve as the right hand to the SVP, Production. This individual will drive operational excellence, optimize production workflows, and lead cross-functional initiatives that ensure seamless execution across our product categories. The AVP of Production will play a pivotal role in scaling operations, mitigating risks, and fostering strong vendor and client relationships while driving innovation and efficiency within our production team.

Key Responsibilities:

Strategic Leadership & Operational Oversight

• Serve as a key strategic partner to the SVP, Production, supporting high-level decision-making and ensuring alignment with business objectives.
• Lead the continuous improvement of production processes, identifying opportunities for increased efficiency, cost savings, and risk mitigation.
• Oversee the end-to-end production lifecycle, ensuring seamless execution from product development through final delivery.
• Develop and implement best practices, policies, and SOPs to improve scalability and cross-functional collaboration.
• Analyze and assess production performance metrics, leveraging data to inform decision-making and improve efficiencies.

Production & Supply Chain Management

• Oversee domestic and global production operations, ensuring high standards of quality, compliance, and efficiency.
• Ensure smooth order fulfillment and processing, including PO/SO management, invoicing, inventory allocation, and client-portal processes.
• Maintain and update COGS in our ERP system to ensure accuracy of project margins
• Analyze product margins to identify areas for imrprovement and cost-saving opportunities
• Manage relationships with factories, suppliers, and logistics partners in China, the US, EMEA, and other key markets, ensuring timely execution and adherence to compliance standards.
• Negotiate pricing and contract terms with vendors to optimize costs while maintaining strong partnerships.
• Coordinate transportation and delivery of finished goods in collaboration with our Logistics Manager. Ensure proper shipping documentation (Packing List, Commerical Invoice) is collected to be shared with nominated freight forwarder.
• Monitor supply chain risks and develop contingency plans to proactively address potential disruptions.

Client & Stakeholder Management

• Serve as a key escalation point for internal teams and external clients on production timelines, delays, and issue resolution.
• Communicate proactively with clients regarding order status, production milestones, and potential risks.
• Partner with Account Management, Development, and Compliance teams to ensure production aligns with client expectations and brand standards.

Team Leadership & Development

• Lead and mentor a high-performing production team, providing guidance, training, and professional development.
• Establish clear goals and KPIs for the production team, ensuring accountability and continuous improvement.
• Foster a culture of collaboration, problem-solving, and operational excellence within the production function.

Qualifications:

• 10+ years of experience in production management, supply chain, or operations within a fast-paced, product-driven environment.
• Proven leadership experience, including managing teams and scaling operations.
• Strong knowledge of global supply chain logistics, compliance regulations (Prop 65, REACH), and QA/QC standards.
• Experience with EDI, ASN data flows, vendor compliance, and routing guide standards.
• Advanced problem-solving and analytical skills, with the ability to drive data-informed decision-making.
• Expertise in Microsoft Excel, PowerPoint, Google Suite, and project management tools; NetSuite and SPS Commerce experience strongly preferred.
• Exceptional organizational, communication, and negotiation skills, with the ability to build strong relationships across stakeholders.
• A strategic thinker who thrives in a dynamic, high-growth environment and can balance big-picture planning with day-to-day execution.