Market Ops and Margin Tech Production Management Head - Director | London, UK

Citi; London; On-site; GBP 90,000 - 130,000; Full time

Job summary

A leading company is seeking a Market Operations and Margin Tech Production Management Head - Director to oversee a global team. This role is crucial for enhancing the safety and robustness of back-office systems in the Markets business. The ideal candidate will manage application support engineers and collaborate with various stakeholders to support business goals. Strong leadership and communication skills are essential for success in this position.

Qualifications

• Experience in large organizations, particularly Markets Tech.
• Proven team management or manager of managers experience.
• Excellent communication skills at all organizational levels.

Responsibilities

• Oversee all aspects of Market Operations production platforms.
• Lead the transition from traditional technology operations to an engineering culture.
• Manage vendor relationships, including offshore managed services.

Skills

Communication

Teamwork

Self-motivation

Tools

Autosys

Modern operating systems

Enterprise databases

Job description

Market Ops and Margin Tech Production Management Head - Director

Team/Function Overview:

The Global Head of Market Operations Tech (MOT) production management will oversee a large group of employees and contractors worldwide. This role is crucial for organizational simplification and collaboration with technology, business, and operations leaders to support Markets business goals. The position reports directly to the Managing Director of Markets Production Management.

Role / Position Overview:

We seek a motivated leader to oversee an evolving Operations technology platform supporting a growing markets business. The leader will manage application support engineers responsible for enhancing the safety and robustness of Markets back-office systems, including Cash products, OTC Derivatives, FX Settlement, and Margin. Collaboration with business and product managers is essential to deliver a world-class Production Support team.

The Apps Support Sr Group Manager manages multiple teams through other managers. A deep understanding of how their sub-function contributes to broader objectives, industry knowledge, and strategic alignment is required. Excellent communication skills are necessary for internal negotiations and external interactions. The role includes executing and implementing functional strategy, managing budgets, planning, policy formulation, and contributing to future strategies. Responsibilities also encompass managing people, budgets, performance evaluations, hiring, disciplinary actions, and possibly cross-disciplinary activities.

Key Responsibilities:

• Oversee all aspects of Market Operations production platforms including Cash, Derivatives, Margin, and others.
• Lead the transition from traditional technology operations to an engineering culture.
• Contribute to system architecture design and work with end-users to enhance existing systems.
• Manage vendor relationships, including offshore managed services.
• Improve service levels, operational efficiencies, incident and problem management, and knowledge sharing.
• Establish a culture of Cyber Security awareness and ownership across Markets Ops tech.
• Lead development teams on application stability and supportability improvements.
• Collaborate with infrastructure teams to enhance reliability and availability.
• Implement frameworks for capacity, throughput, and latency management.
• Define onboarding standards for applications.
• Coach team members to maximize potential and foster a collaborative environment.

Development Value:

• Exposure to innovative Markets technology stacks and industry-leading businesses.
• Strong partnerships with Front Office, Operations, Middle Office, Compliance, Risk & Controls, Development, and Infrastructure.
• Focus on leadership development and engineering training.
• Potential career growth in Production Management.

Essential Knowledge/Experience:

• Experience in large organizations, particularly Markets Tech.
• Stakeholder engagement in Application Development and Infrastructure.
• Proven team management or manager of managers experience.
• Familiarity with modern observability tools and support tool development.
• Financial product knowledge.
• Understanding of problem management methodologies.
• Excellent communication skills at all organizational levels.
• Strong organizational and self-motivation skills.
• Teamwork and talent development capabilities.
• Experience in training, knowledge transfer, recruiting, and building talent networks.
• Experience with business continuity, architectural design, and assessment for critical work streams.
• Knowledge of trade completion/settlements and front-to-back processes.
• Experience with deal attribution analysis and ticketing software.

Additional Technologies:

• Modern operating systems and enterprise databases.
• Autosys or similar Batch Scheduling systems.
• Capacity planning and forecasting.
• Storage performance and capacity analysis.
• Network/data troubleshooting.

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Job Family Group: Technology
Job Family: Applications Support
Time Type: Full-time

Citi is an equal opportunity employer. Qualified candidates will receive consideration regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected characteristics.

If you have a disability and need accommodations to apply, review Accessibility at Citi.

View Citi's EEO Policy and the Know Your Rights poster.

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