Director Process Improvement & Business Execution

TN United Kingdom; London; On-site; GBP 70,000 - 100,000; Full time

Job summary

A leading company in the UK is seeking a Director of Process Improvement and Business Execution to drive operational excellence through innovative strategies. The role involves managing process improvements, engaging stakeholders, and leading communication efforts to ensure successful implementation of business changes. Ideal candidates will have strong leadership skills, a background in Lean/Six Sigma, and the ability to thrive in a dynamic environment.

Qualifications

• Experience in managing multiple stakeholders across a single project.
• Experience in refining and improving processes.
• Ability to operate as a business leader, shaping the culture of ClarusONE.

Responsibilities

• Champion and lead the process improvement agenda at ClarusONE.
• Prioritize process improvement initiatives through collaboration with the Leadership team.
• Own the implementation of business process change in partnership with key stakeholders.

Skills

Stakeholder Management

Process Improvement

Analytical Skills

Problem Solving

Communication

Education

Lean/Six Sigma Training

Job description

Job Title: Director of Process Improvement and Business Execution

Location: London, United Kingdom

Job Purpose: ClarusONE is an innovative business with big ambitions and lots of ideas operating in a very dynamic marketplace. Operational Excellence is a core pillar of our company goal to be best in class, and for that reason, we constantly reassess our ways of working to drive efficiency and improve our customer and colleagues' experience. ClarusONE knows that to continue to grow and evolve, change needs to be at the core of this strategy. Our leadership team is focused on a journey of continuous improvement to drive efficiency, stability, and reduce risk in our processes using Lean Six Sigma approaches, collaborating cross-functionally with our commercial leaders and Product team to identify creative ways to deliver on these goals. The ability to project manage from process design through to implementation is key to successful delivery of process improvement. This role will drive Business Engagement with Process Improvement and post-implementation adherence. The ability to build and maintain strong relationships with business stakeholders and support functions will be critical to the success of this role. Gravitas and influencing skills to ensure adherence to new processes will also be key, along with attention to detail and a sound understanding of business risk. There will be line management responsibility for a Process Improvement lead.

Responsibilities:

1. Champion and lead the process improvement agenda at ClarusONE
2. Use understanding of business processes, interaction with downstream customer processes, and company objectives to identify new opportunities for change that will generate value for our teams and enhance the way we do business
3. Prioritize process improvement initiatives through collaboration with the Leadership team, key business stakeholders, and the Product and Technology teams, being flexible as priorities change. Connect the dots across the broader business when change is being designed and implemented to ensure we maximize the benefit of change.
4. Work in partnership with the Director Strategy and Business Development to understand how the business is changing to develop a 3-year roadmap that supports the change agenda
5. Lead communication efforts across all stakeholders, producing updates for ClarusONE Leadership and the Board where required
6. Own the implementation of business process change in partnership with key stakeholders, project managing from process design through to successful completion
7. Hold business stakeholders accountable for adopting change, leveraging reporting and evidence to support the transition
8. Support the growth and development of the Process Improvement Lead

Requirements:

1. Experience in managing multiple stakeholders across a single project
2. Experience in refining and improving processes
3. Process redesign/creation experience – Lean/Six Sigma training advantageous
4. Ability to perform in a fast-paced, results-driven environment that is constantly changing.
5. Ability to build and maintain long-term relationships.
6. Strong analytical and problem-solving skills
7. Excellent communication skills and ability to work with all levels of management and internal/external customers to get results quickly – able to communicate complex data to stakeholders in a simplified and action-oriented manner
8. Ability to operate as a business leader, shaping the culture of ClarusONE
9. Comfortable challenging all levels of leadership
10. A curious mindset with the ability to drive innovation whilst considering commercial risk