Director of Tenant Services & Strategy

Select Recruitment Specialists Ltd; South Norfolk; Híbrido; GBP 90.000 - 130.000; Jornada completa

Descripción de la vacante

Select Recruitment Specialists Ltd, on behalf of a respected Norfolk-based social housing provider, invites a strategic Director of Tenant Services to lead Housing, Independent Living, and Service Charges, Rent & Income. Reporting to the COO, you will shape direction, drive performance, and keep tenants at the heart of services.

You’ll combine vision with delivery, oversee regulatory compliance, safeguarding, and tenancy sustainment, and partner with Boards to ensure value for money and a

Formación

• Substantial senior leadership or director-level experience in housing or regulated customer-facing environments.
• Proven track record of leading service transformation and cultural change at scale.
• Deep knowledge of housing regulation, Consumer Standards, safeguarding and Ombudsman expectations.
• Experience working with Boards and Executive Teams, providing confident assurance, insight and challenge.
• Strong financial and commercial management, including significant budgets; service charge governance is a plus.
• Degree or equivalent professional experience with CIH Level 5 (or willing to achieve).

Responsabilidades

• Set a clear, ambitious direction for Tenant Services aligned to social purpose.
• Drive performance, value for money and service improvement using data and tenant insight.
• Provide assurance to the Executive Team and Board on regulatory compliance, risk and governance.
• Oversee high-risk areas including safeguarding, ASB, domestic abuse and tenancy sustainment.
• Lead development of a fair, transparent service charge model integrating Housing, Assets and Finance.
• Build an accountable leadership team and develop talent across the directorate.

Conocimientos

Senior leadership

Director-level experience

Housing regulation knowledge

Board/Executive interaction

Financial management

Service charge governance

Educación

CIH Level 5

Degree or equivalent experience

Descripción del empleo

Select Recruitment Specialists Ltd, on behalf of a respected Norfolk-based social housing provider, invites a strategic Director of Tenant Services to lead Housing, Independent Living, and Service Charges, Rent & Income. Reporting to the COO, you will shape direction, drive performance, and keep tenants at the heart of services.

You’ll combine vision with delivery, oversee regulatory compliance, safeguarding, and tenancy sustainment, and partner with Boards to ensure value for money and a