Director Of Supported Accommodation

Niyaa People Ltd; Wigston; Remote; GBP 85,000 - 90,000; Full time

Benefits offered by this job

Company car/Car allowance

Fully remote (UK-wide)

UK-wide travel

Job summary

Niyaa People Ltd is partnering with a growing organisation to appoint an experienced Director of Supported Accommodation to oversee the day-to-day running of schemes nationwide.

This senior role requires strong operational leadership of Housing Support Officers and Heads of Supported Housing, with travel across the UK to visit schemes and address issues.

You will ensure staffing, processes and safeguarding are in place, monitor performance via KPIs, and report to the senior leadership team.

Qualifications

• Extensive experience managing supported housing or accommodation-based services.
• Proven track record leading geographically dispersed teams.
• Experience overseeing multiple schemes across different locations.
• Strong safeguarding, compliance, health and safety knowledge.
• Excellent leadership and people-management skills.
• Full UK driving licence and willingness to travel.

Responsibilities

• Take overall responsibility for the day-to-day running of Supported Accommodation schemes across the UK.
• Lead and develop Heads of Supported Housing and Housing Support Officer teams.
• Ensure schemes are appropriately staffed and operating effectively.
• Regularly visit schemes across the country to understand performance and address operational issues.
• Set clear expectations around service delivery, resident support and operational standards.
• Monitor KPIs, performance and service quality across the portfolio.
• Identify and resolve issues affecting the day-to-day running of schemes.
• Ensure safeguarding, health and safety, compliance and operational requirements are managed effectively.
• Make sure concerns raised by residents, staff or other teams are followed up and resolved.
• Put consistent processes and ways of working in place across different schemes.

Skills

Operational leadership

Housing management

Staff leadership

Risk & compliance

Multi-site oversight

Job description

We are working with a growing organisation providing Supported Housing and accommodation-based services across the UK, who are looking for an experienced Director of Supported Accommodation to take overall responsibility for the day-to-day running of their schemes nationwide.

£85,000 - £90,000 + Company Car or Car Allowance | Fully Remote | UK-wide Travel

This is a senior operational role focused on making sure schemes are running safely, effectively and consistently, while providing strong leadership to the teams delivering support to residents.

You'll oversee a large portfolio of schemes across the country and lead the operational teams responsible for delivering services, including Housing Support Officers and Heads of Supported Housing.

The Role

You'll be responsible for the day-to-day operational performance of supported accommodation schemes across the UK, making sure they have the right staffing, processes and support in place. A key part of the role will be managing and developing the Housing Support Officer teams, ensuring they have clear expectations, the right support and are delivering consistently across their schemes. You'll regularly travel across the UK to visit schemes, meet with teams, understand what is happening on the ground and deal with any operational issues that need addressing. You'll be the senior operational point of contact, making sure issues are identified quickly and followed through to resolution.

Key Responsibilities:

• Take overall responsibility for the day-to-day running of Supported Accommodation schemes across the UK.
• Lead and develop Heads of Supported Housing and Housing Support Officer teams.
• Ensure schemes are appropriately staffed and operating effectively.
• Regularly visit schemes across the country to understand performance and address operational issues.
• Set clear expectations around service delivery, resident support and operational standards.
• Monitor the performance of Housing Support Officers and wider operational teams.
• Identify and resolve issues affecting the day-to-day running of schemes.
• Ensure safeguarding, health and safety, compliance and operational requirements are managed effectively.
• Make sure concerns raised by residents, staff or other teams are followed up and resolved.
• Put consistent processes and ways of working in place across different schemes.
• Monitor KPIs, performance and service quality across the portfolio.
• Work closely with property, compliance and other internal teams to resolve issues affecting schemes.
• Lead continuous improvement across the operational service.
• Provide regular updates and reporting to the wider senior leadership team.

About You

We're looking for someone with strong operational leadership experience within Supported Housing, Social Housing or accommodation-based services.

• Significant experience managing Supported Housing or accommodation-based services.
• Experience leading geographically dispersed teams.
• Strong experience managing frontline housing/support staff.
• Experience overseeing multiple schemes across different locations.
• A strong understanding of safeguarding, compliance, health and safety and resident support.
• The ability to deal with operational issues quickly and make clear decisions.
• Strong leadership and people-management skills.
• Excellent organisation and communication skills.
• A full UK driving licence and willingness to travel extensively across the UK.

What's on Offer?

• £85,000 - £90,000 salary
• Fully remote working
• Company car or car allowance, including personal use
• Regular UK-wide travel to schemes
• Senior leadership position with responsibility for a national portfolio
• Opportunity to shape and improve the delivery of Supported Accommodation services across the country

This is a genuinely operational role for someone who enjoys being close to the service, leading teams and making sure schemes are running properly day to day.