Director of Service Modernisation

Essex County Council; Chelmsford; Hybrid; GBP 98,000 - 119,000; Full time

Benefits offered by this job

Hybrid working

Job summary

Essex County Council is seeking a Programme Director for Service Modernisation in Chelmsford. The role leads a new council-wide function to redesign services, deliver measurable productivity and financial benefits, and establish sustainable delivery capability.

Hybrid working required with office attendance as needed to drive collaboration. The post requires senior digital leadership experience across complex public services, governance setup, and a track record of delivering end-to-end

Qualifications

• Significant experience of leading digital, transformation or service modernisation within a large or complex organisation.
• Strong track record of leading complex multidisciplinary digital teams and functions from strategy through to implementation.
• Significant experience of end-to-end service redesign and organisational change.
• Strong understanding of digital delivery, data, automation and technology.
• Experience of building organisational capability and establishing sustainable delivery functions.
• Proven ability to deliver measurable productivity, financial or service improvements.
• Strong commercial and financial awareness, including investment and benefits management.
• Ability to influence and operate credibly with senior leaders and Members in a complex environment.

Responsibilities

• Establish and lead the Council-wide Service Modernisation function, including its operating model, governance and delivery pipeline.
• Lead multidisciplinary teams to redesign services, automate processes and improve outcomes for residents and staff.
• Identify and prioritise opportunities to simplify services, reduce avoidable demand, improve productivity and deliver financial benefits.
• Establish the function as a sustainable organisational capability.
• Ensure modernisation activity is user-centred, evidence-led, inclusive and aligned with the Council's digital, data, technology and organisational priorities.
• Provide senior advice to Members, Chief Officers and service leaders on service modernisation.
• Oversee delivery, investment, risk, dependencies and benefits across the Service Modernisation portfolio.

Skills

Digital Transformation

Team Leadership

Service Redesign

Data & Automation

Capability Building

Benefits Realisation

Commercial Awareness

Stakeholder Influence

Job description

Essex County Council is seeking a Programme Director for Service Modernisation in Chelmsford. The role leads a new council-wide function to redesign services, deliver measurable productivity and financial benefits, and establish sustainable delivery capability.

Hybrid working required with office attendance as needed to drive collaboration. The post requires senior digital leadership experience across complex public services, governance setup, and a track record of delivering end-to-end