Head of Service Modernisation & Digital Transformation

Working for Essex; Chelmsford; Hybrid; GBP 98,000 - 119,000; Full time

Benefits offered by this job

Flexible hybrid working

Job summary

Working for Essex is seeking a Programme Director for Service Modernisation on a fixed-term 12-month contract in Chelmsford. The role leads a new council-wide function, establishing operating model, governance, and delivery pipeline to redesign services, improve productivity and realise financial benefits.

You will oversee multidisciplinary teams across digital, data, technology and change, collaborating with Essex Digital Service and senior leaders; attendance at Chelmsford office ~2 days/week

Qualifications

• Significant experience of leading digital, transformation or service modernisation within a large or complex organisation.
• Strong track record of leading complex multidisciplinary digital teams and functions from strategy through to implementation.
• Significant experience of end-to-end service redesign and organisational change.
• Strong understanding of digital delivery, data, automation and technology.
• Experience of building organisational capability and establishing sustainable delivery functions.
• Proven ability to deliver measurable productivity, financial or service improvements.
• Strong commercial and financial awareness, including investment and benefits management.
• Ability to influence and operate credibly with senior leaders and Members in a complex environment.

Responsibilities

• Establish and lead the Council-wide Service Modernisation function, including its operating model, governance and delivery pipeline.
• Lead multidisciplinary teams to redesign services, automate processes and improve outcomes for residents and staff.
• Identify and prioritise opportunities to simplify services, reduce avoidable demand, improve productivity and deliver financial benefits.
• Establish the function as a sustainable organisational capability.
• Ensure modernisation activity is user-centred, evidence-led, inclusive and aligned with the Council’s digital, data, technology and organisational priorities.
• Provide senior advice to Members, Chief Officers and service leaders on service modernisation.
• Oversee delivery, investment, risk, dependencies and benefits across the Service Modernisation portfolio.

Skills

Digital transformation

Service modernisation

Cross-functional leadership

Stakeholder engagement

Delivery governance

Job description

Working for Essex is seeking a Programme Director for Service Modernisation on a fixed-term 12-month contract in Chelmsford. The role leads a new council-wide function, establishing operating model, governance, and delivery pipeline to redesign services, improve productivity and realise financial benefits.

You will oversee multidisciplinary teams across digital, data, technology and change, collaborating with Essex Digital Service and senior leaders; attendance at Chelmsford office ~2 days/week