Director of Revenue Operations

Hansen Technologies; Greater London; On-site; GBP 120,000 - 180,000; Full time

Job summary

Hansen Technologies is seeking a Director of Revenue Operations to design and lead the end-to-end revenue operating model across global markets from our Hammersmith, London office. You will partner with the CRO and sales leadership to improve revenue visibility, forecasting and commercial productivity, build dashboards in Power BI and manage CRM data in Dynamics 365, while scaling a lean RevOps team.

This role requires strategic judgment, hands-on analytics, and strong stakeholder management

Qualifications

• Proven experience in Revenue Operations, Sales Operations or Commercial Operations within enterprise B2B software, SaaS or technology solutions businesses.
• Track record of establishing or transforming a RevOps capability with measurable improvements in execution and performance.
• Strong hands-on ability to build dashboards, analyse CRM and financial data, forecast models and produce actionable insights.
• Experience supporting new-logo acquisition and existing-account growth across geographically distributed enterprise sales teams.
• Experience defining pipeline standards and implementing CRM-enabled processes, training users and driving adoption.

Responsibilities

• Design, implement and continuously improve the end-to-end revenue operating model, partnering with the CRO and sales leadership.
• Build and maintain dashboards and reporting that track revenue, pipeline, forecasting and account growth, combining CRM and Finance data.
• Establish consistent commercial processes, opportunity stages and forecast categories across regions globally.
• Own commercial requirements and data quality for Microsoft Dynamics, driving CRM adoption and effectiveness.
• Lead the internal account QBR and strategic account review programmes with clear decisions and accountable owners.
• Define the future RevOps organisation and recruit, develop and lead a lean operational team.

Skills

RevOps experience

Dashboards & analytics

CRM data & forecasting

CRM-enabled processes

Stakeholder management

Power BI

Tools

Microsoft Dynamics 365 Sales

Power BI

Job description

Hansen Technologies (ASX: HSN) is a global software and services provider, serving energy, water/ utilities, and telecommunications industries. With customers in 80+ countries, we foster collaboration across 26 global offices. From 5G/MVNO advancements to renewable energy transitions, we empower customers to overcome challenges, innovate, and drive new business models.

At Hansen, we are also embedding AI enablement across our operations. From automating workflows and enhancing service delivery, to driving innovation in customer solutions, AI is shaping the next chapter of how we support our clients. With a focus on operational excellence and innovation, Hansen is using AI not just as a tool, but as a strategic enabler to deliver smarter, faster, and more resilient solutions for the future.

This is full-time onsite role based in our Hammersmith, London office.

Why This Role Matters

Hansen’s Communications & Media division is undertaking a revenue growth transformation to build a more Sales & Marketing-led, customer-centric and scalable commercial organisation. As Director of Revenue Operations, you will establish and lead the division’s global RevOps capability. Working directly with the Chief Revenue Officer, you will design and embed the end-to-end revenue operating model, strengthening revenue visibility, forecast reliability and commercial productivity across new-logo acquisition and existing-account growth.

What You’ll Do

• Design, implement and continuously improve the end-to-end revenue operating model, partnering closely with the CRO and sales leadership.
• Build and maintain dashboards and reporting that track revenue, pipeline, forecasting and account growth, combining CRM and Finance data.
• Establish consistent commercial processes, opportunity stages and forecast categories applied consistently across regions globally.
• Own commercial requirements and data quality for Microsoft Dynamics, driving CRM adoption and effectiveness.
• Lead the internal account QBR and strategic account review programmes on a regular basis, ensuring clear decisions, actions and accountable owners.
• Define the future RevOps organisation and recruit, develop and lead a lean operational team per business needs and as investment is approved.

What You Bring

• Proven experience in Revenue Operations, Sales Operations or Commercial Operations within enterprise B2B software, SaaS or technology solutions businesses.
• A track record of establishing or materially transforming a RevOps capability from an early stage, with measurable improvements in execution and performance.
• Strong hands‑on ability to build dashboards, analyse CRM and financial data, develop forecasting models and produce actionable commercial insights.
• Experience supporting both new‑logo acquisition and existing‑account growth across geographically distributed enterprise sales teams.
• Experience defining pipeline standards and implementing CRM‑enabled processes, training users and driving adoption.
• Ability to combine strategic judgement with detailed operational delivery, working independently before any potential dedicated team is established.
• Commercial credibility and stakeholder management skills and drive cross‑functional change.

You’re someone who may have:

• Experience in telecommunications, media or related enterprise technology, B2B markets.
• Worked in an international, publicly listed or matrix‑managed organisation, including shared enterprise technology governance.
• Microsoft Dynamics 365 Sales and business intelligence tools such as Power BI, and familiarity with telecommunications, media or related enterprise technology markets, is an advantage
• Experience with Microsoft Dynamics 365 Sales and business intelligence tools such as Power BI is an advantage or ability to quickly learn.
• Recruited, developed and led small operational teams and planning phased capability investment.

Why Join Us?

At Hansen, you’ll be part of a diverse, inclusive, and collaborative global team. Our culture is built around values such as People and Family, Treat It Like It’s Your Own, Focused and Committed, and One United Team. We look for people who are curious, respectful, engaged, and keen to work across geographies with talented teams.

If you are passionate about talent sourcing, candidate engagement, and supporting a high-quality recruitment process, we’d love to hear from you.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Visit our website at hansencx.com for more information.

Data Privacy Notice

By applying to this role, you consent to Hansen collecting, processing, and storing the information you provide for recruitment purposes. You also agree that your details may be securely retained in our talent database for future opportunities and reference in accordance with applicable data protection regulations.

Read by ReLoop.me

Founding leadership role to build the division's revenue operations, linking CRM, finance data and forecasting into one commercial operating model.

Shape of the role:

strongly build / define; strongly ambiguous scope.

Core capabilities:

Revenue operating model design, commercial dashboards and analytics and CRM data governance for Dynamics.

Indicative, AI-generated read, no salary range. Full read and sourcing ReLoop.me

Tagged as: Forecasting, Microsoft Dynamics, Power BI