Director of Quality, Safety and Risk

We Care Group & Summit Care Group; Liverpool; Remote; GBP 50,000 - 80,000; Full time

Job summary

We Care Group & Summit Care Group is seeking a Director of Quality, Safety & Risk to enhance our commitment to high-quality, person-centred care across our facilities. The ideal candidate will provide strategic leadership ensuring compliance with regulations while fostering a culture of excellence and continuous improvement in our care services. This fully remote role requires travel across the North West and Yorkshire, offering a dynamic environment within a dedicated team that values compassion and respect.

Benefits

Competitive pay

Flexible hours

Uniforms

Inclusive company culture

Supportive work environment

Qualifications

• Demonstrable experience in leadership roles within healthcare settings.
• Understanding of compliance and regulatory standards.
• Ability to manage risks effectively across clinical environments.

Responsibilities

• Lead improvements in quality and compliance across care services.
• Manage contracts with regulatory bodies to ensure high standards.
• Develop and implement strategies for health and safety management.

Skills

Leadership

Regulatory Knowledge

Risk Management

Clinical Standards Expertise

Education

NMC Registration

Job description

Join to apply for the Director of Quality, Safety and Risk role at We Care Group & Summit Care Group.

We Care & Summit Care Group

We are dedicated to supporting older people. We aspire to a society where all older people are treated with respect and have the opportunity to live fulfilled lives. Our care homes provide high-quality residential, nursing, and specialist dementia care. We believe no older person should be lonely and should have opportunities to engage with their community.

Job Description

Location: Remote

We are looking for an experienced Director of Quality, Safety & Risk to work closely with our management team and lead our quality, compliance, and safety functions. We are a large care home provider with 35 homes across the North West and North, celebrating 18 years of excellence in providing a happy and homely environment for our residents. This is a regional role covering all areas; therefore, a driving licence and a commitment to frequent travel are essential. Applications from across the North West and Yorkshire regions are welcome.

About The Role

Purpose of the Role

To lead and improve the quality, compliance, and safety functions at We Care Group and Summit Care Group, ensuring all services meet or exceed regulatory requirements and deliver high-quality, person-centred care. This role provides strategic leadership and operational oversight of the quality governance framework, CQC compliance, clinical standards, and health & safety systems across the organisation.

Strategic Leadership

• Develop and deliver a group-wide strategy for quality improvement, regulatory compliance, and safety assurance.
• Advise the CEO and Board on quality performance, emerging risks, and improvement priorities.
• Foster a culture of continuous improvement, accountability, and learning across all care services.

Quality and Compliance Oversight

• Lead the Regional Quality Nurse team to deliver regular quality audits, compliance visits, and thematic reviews.
• Monitor and respond to external inspections (e.g., CQC, LA) and ensure robust action plans are in place and monitored.
• Ensure services are prepared for inspection and maintain good or outstanding ratings.
• Drive improvements in clinical governance, safeguarding, infection prevention, medication management, and care planning.

Health & Safety Leadership

• Line-manage and integrate the Group’s Health & Safety Officer into the Quality Team as a specialist resource.
• Oversee the health & safety audit programme, fire safety, risk assessments, and incident investigations.
• Ensure compliance with all relevant health & safety legislation, including RIDDOR and COSHH.

Risk Management

• Act as the Group’s lead for organisational risk, ensuring an integrated approach to risk identification, assessment, and mitigation across care, clinical practice, health & safety, and compliance.
• Lead incident reporting, root cause analysis, and trend analysis processes.
• Ensure governance mechanisms are in place to escalate significant risks.
• Embed risk awareness and mitigation strategies into operational and clinical decision-making.

Governance and Reporting

• Lead the design and maintenance of the Group’s quality governance framework, policies, procedures, and systems.
• Produce reports and dashboards for the Board, CEO, regulators, and stakeholders.
• Establish and chair a cross-functional Quality, Safety & Safeguarding Group to drive continuous improvement and strengthen governance.

People Leadership

• Provide supportive leadership to the Quality Team, promoting development and accountability.
• Collaborate with Home Managers, the Operations team, and other leaders.
• Support learning from incidents, complaints, and safeguarding referrals.

Values and Behaviours

• Commitment to compassionate, resident-centred care.
• Role model for company values of Family, Honesty, and Respect.
• Proactive, collaborative, and supportive leadership style.
• NMC registration is essential.

Skills Needed

Details on skills are not explicitly provided in the description but should include leadership, regulatory knowledge, risk management, and clinical standards expertise.

About The Company

We treat residents as individuals, providing personalized care plans that promote dignity, choice, and independence. With over 15 years of experience, our homes are designed to meet individual needs and ensure a safe, homely, and happy environment. Each home has a dedicated team delivering round-the-clock care, and we continually invest in quality and safety standards.

Company Culture

As a family-run business, we value dignity, compassion, and respect. We are committed to equality and inclusion, creating a workplace where everyone is treated fairly and can thrive. We offer competitive pay, flexible hours, uniforms, and benefits, fostering a supportive environment where staff can bring their best selves to work.

Required Criteria

Full-time, based on experience, with a closing date of Monday 14th July 2025.

Driving licence and willingness to travel across the North West and Yorkshire regions are essential.