Director of Quality, Safety & Risk

We Care Group; Manchester; On-site; GBP 70,000 - 100,000; Full time

Job summary

A leading care home provider is seeking a Director of Quality, Safety & Risk to oversee its quality and compliance functions. The incumbent will provide strategic leadership to ensure all services deliver high-quality, person-centred care and meet regulatory requirements. The role involves managing a regional team and requires frequent travel across the North West and Yorkshire.

Qualifications

• Experience in leading quality and compliance in healthcare settings.
• Proven track record in strategic leadership roles.
• Commitment to resident-centred care and continuous improvement.

Responsibilities

• Lead and improve quality, compliance, and safety functions across care homes.
• Develop strategies for regulatory compliance and safety assurance.
• Manage the quality governance framework and produce high-quality reports for stakeholders.

Skills

Strategic Leadership

Quality Assurance

Regulatory Compliance

Health & Safety Management

Team Leadership

Job description

Join to apply for the Director of Quality, Safety & Risk role at We Care Group & Summit Care Group

Join to apply for the Director of Quality, Safety & Risk role at We Care Group & Summit Care Group

We are dedicated in supporting older people. We aspire to a society where all older people are treated with respect and have the opportunity to live fulfilled lives. Our care homes provide high-quality residential, nursing and specialist dementia care. We believe no older person should be lonely and should have opportunities to engage with their community.

We are looking for an experienced Director of Quality, Safety & Risk to work closely with our managemen team and lead our quality, compliance and safety function. We are a large care home provider with 35 homes across the North West and North, celebrating 18 years of excellence in providing a happy and homely environment for our residents. This is a regional role covering all areas therefore, a driving licence is essential, along with the commitment for frequent travel. Given our geographical patch we welcome applications from across all of the North West and Yorkshire regions.

Purpose of the Role

To lead and continuously improve the quality, compliance, and safety functions at We Care Group and Summit Care Group, ensuring all services meet or exceed regulatory requirements and deliver high-quality, person-centred care. This role provides strategic leadership and operational oversight of the quality governance framework, CQC compliance, clinical standards, and health & safety systems across the organisation.

Strategic Leadership

• Develop and deliver a group-wide strategy for quality improvement, regulatory compliance, and safety assurance.
• Advise the CEO and Board on quality performance, emerging risks, and improvement priorities.
• Foster a culture of continuous improvement, accountability, and learning across all care services.

Quality and Compliance Oversight

• Lead the Regional Quality Nurse team to deliver regular quality audits, compliance visits, and thematic reviews.
• Monitor and respond to external inspections (e.g. CQC, LA, etc.) and ensure that robust action plans are in place and effectively monitored.
• Ensure that services are prepared for inspection and maintain good or outstanding ratings.
• Drive improvements in clinical governance, safeguarding, infection prevention, medication management, and care planning.

Health & Safety Leadership

• Line-manage and integrate the Group’s Health & Safety Officer into the Quality Team as a specialist resource.
• Oversee the health & safety audit programme, fire safety, risk assessments, and incident investigations.
• Ensure compliance with all relevant health & safety legislation, including RIDDOR and COSHH.
• Act as the Group’s lead for organisational risk, ensuring an integrated approach to the identification, assessment, and mitigation of risks across care, clinical practice, health & safety, and compliance.
• Lead the development of incident reporting, root cause analysis, and trend analysis processes.
• Ensure appropriate governance mechanisms are in place to escalate significant risks.
• Embed risk awareness and mitigation strategies into operational and clinical decision-making.

Governance and Reporting

• Lead the design and maintenance of the Group’s quality governance framework, policies, procedures and systems.
• Produce high-quality reports and dashboards for the Board, CEO, regulators, and stakeholders.
• Establish and chair a cross-functional Quality, Safety & Safeguarding Group to drive continuous improvement and assurance across all services and strengthen governance across the organisation.
• Provide visible and supportive leadership to the Quality Team, promoting development, accountability, and resilience.
• Work collaboratively with Home Managers, the Operations team, and other functional leaders.
• Support learning from incidents, complaints, and safeguarding referrals through root cause analysis and thematic learning.

Values and Behaviours

• Commitment to compassionate, resident-centred care.
• Role model for company values of Family, Honesty and Respect.
• Collaborative, proactive, and supportive leadership style.

Seniority level

• Seniority level

  Director

Employment type

• Employment type

  Full-time

Job function

• Job function

  Quality Assurance

• Industries

  Hospitals and Health Care

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