Director of Process Excellence & Strategic Operations

Ergomed Group; Guildford; Hybrid; GBP 150,000 - 190,000; Full time

Job summary

Ergomed Group is recruiting a Director for Business and Process Optimization in Pharmacovigilance. The role leads the department, directing operations, resourcing, and strategic initiatives to enhance process efficiency and ensure compliance.

You will work across complex cross-functional teams to drive continuous improvement and deliver strategic insights. The role requires extensive PV leadership experience, ability to manage large programs, and a track record in process development and

Qualifications

• Leading PV process improvement initiatives and strategies.
• Experience in managing cross-functional PV programs.
• Strong leadership and staff development capabilities.
• Advanced project management skills and stakeholder engagement.
• Experience with audits and CAPAs is a plus.

Responsibilities

• Provide strategic direction to the PV operation and cross-functional teams.
• Lead large, complex, cross-functional process improvement projects.
• Oversee staffing, budgeting, and long-term planning within the department.
• Drive process standardization and optimization across systems and training.
• Collaborate with stakeholders to ensure compliance and client satisfaction.
• Act as internal transformation consultant for M&A integration activities.

Skills

Pharmacovigilance

Process improvement

Leadership

Project management

Lean Six Sigma

Communication

Team leadership

Cross-functional collaboration

English proficiency

Education

Life science graduate

Healthcare qualification

Tools

PV software

Job description

Ergomed Group is recruiting a Director for Business and Process Optimization in Pharmacovigilance. The role leads the department, directing operations, resourcing, and strategic initiatives to enhance process efficiency and ensure compliance.

You will work across complex cross-functional teams to drive continuous improvement and deliver strategic insights. The role requires extensive PV leadership experience, ability to manage large programs, and a track record in process development and