Director of People & Culture

Mandarin Oriental; London; On-site; GBP 60,000 - 90,000; Full time

Job summary

Join Mandarin Oriental as the Director of People & Culture at their Mayfair location, where you'll lead strategic direction and management of the People & Culture team. This role involves fostering a positive work environment and overseeing talent acquisition, learning programs, and colleague engagement initiatives, ensuring alignment with the hotel’s prestigious brand values.

Benefits

Learning & Development Programs

Complimentary hotel stays

Health & Wellness Programs

Retirement Plans

Paid Charity Day

Cycle to Work Scheme

Free meals on duty

Increased holiday entitlement

Qualifications

• Solid experience in people and culture or HR leadership roles, ideally within luxury hospitality.
• High level of integrity and confidentiality.
• Fluency in English; additional languages are an advantage.

Responsibilities

• Define and lead people strategy aligning with business objectives.
• Develop and implement learning and development programs.
• Oversee talent acquisition and workforce planning.

Skills

Interpersonal Skills

Communication Skills

Strategic Planning

Emotional Intelligence

Education

Degree in Human Resources

Organizational Psychology

Business

Job description

Join to apply for the Director of People & Culture role at Mandarin Oriental

Join to apply for the Director of People & Culture role at Mandarin Oriental

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Regional Director of People & Culture Europe, Early Careers Lead at Mandarin Oriental Hotel Group

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental Mayfair is situated on Hanover Square, Mayfair’s oldest square recently re-born, the hotel will provide a calming, discreet sanctuary for hotel guests, while delivering a contemporary and vibrant atmosphere in the public spaces.

About The Job

Based at the Mandarin Oriental Mayfair within the People & Culture Department in London, the Director of People & Culture is responsible for the overall People and culture strategic direction and the management of the People & Culture team.

The Director of People & Culture will be responsible for the following:

• Define and lead the properties’ people strategy, ensuring alignment with business objectives, brand values, and a culture of excellence.
• Foster a positive, inclusive, and respectful work environment where colleagues feel engaged, supported, and empowered to thrive.
• Oversee talent acquisition and workforce planning, ensuring the recruitment of high-calibre colleagues who reflect the hotel’s standards.
• Develop and implement learning and development programs to enhance skills, support career progression, and build internal leadership.
• Promote colleague well-being, diversity, equity, and inclusion, embedding these principles into daily practices and long-term initiatives.
• Act as a trusted advisor to leadership, supporting decision-making with strategic insights on organizational structure, culture, and people performance.
• Oversee performance management processes, ensuring fair evaluations, meaningful feedback, and consistent development planning.
• Manage compensation, benefits, and recognition programs, maintaining market competitiveness while fostering colleague motivation and retention.
• Ensure compliance with local labor laws and resort policies, while maintaining high ethical and confidentiality standards.
• Monitor and enhance colleague engagement, using feedback tools and action plans to continually improve the colleague experience.
• Reports into General Manager and is part of the EXCO team.
  
  

As Director of People & Culture we expect from you:

• Solid experience in people and culture or HR leadership roles, ideally within luxury hospitality or international resort environments
• Strong understanding of organizational culture, colleague engagement, and talent development
• Excellent interpersonal, communication, and influencing skills
• Strategic mindset with the ability to translate vision into actionable plans
• Experience in leading change and building inclusive, high-performing teams
• High level of integrity, emotional intelligence, and confidentiality
• Fluency in English; additional languages are an advantage
• Degree in Human Resources, Organizational Psychology, Business, or a related field
  
  

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.
• 1 paid Charity Day per year to dedicate to a charity of your choice
• Season ticket loan & cycle to work scheme
• Free meals on duty & uniform dry-cleaning services
• Increased holiday entitlement with Length of Service, up to 33 days off
  
  

We’re Fans. Are you?

Seniority level

• Seniority level

  Director

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Hospitality

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