Director of Operations (m/f)

The Vendom Company; London; On-site; GBP 50,000 - 90,000; Full time

Job summary

An established industry player seeks a dynamic Director of Operations to oversee day-to-day activities in a luxury hospitality setting. This role is pivotal in ensuring a seamless guest experience and maintaining high service standards. The ideal candidate will have extensive experience in both Food & Beverage and Rooms operations, coupled with strong leadership and strategic problem-solving skills. Join a team dedicated to crafting extraordinary experiences and making a significant impact in the luxury hospitality industry. If you are passionate about operational excellence and luxury service, this opportunity is for you.

Qualifications

• 7-10 years in operations management, with 3 years in luxury hospitality leadership.
• Experience in Food & Beverage and Rooms operations is essential.

Responsibilities

• Lead and mentor the operations team for exceptional execution.
• Ensure adherence to LQA standards and enhance guest satisfaction.
• Monitor KPIs to track progress and identify improvement areas.

Skills

Leadership

Operational Management

Strategic Problem Solving

Communication

Team Building

Education

Bachelor's Degree in Hospitality Management

Job description

Reporting to the Managing Director, the Director of Operations will oversee the day-to-day operations across both Food & Beverage and Rooms, ensuring a seamless guest experience that embodies Bvlgari’s signature service—informal yet impeccable. This role requires a dynamic leader who will be responsible for maintaining the Leading Quality Assurance (LQA) standards, optimizing business performance, and continuously elevating service standards.

Additionally, the Director of Operations will act as the primary decision-maker in the absence of the Managing Director, ensuring continuity of leadership and strategic execution. As an ambassador of the Bvlgari values, the ideal candidate will embody excellence, innovation, and a commitment to impeccable service.

Key Responsibilities:

• Lead, manage, and mentor the operations team to ensure exceptional execution of business strategies.
• Oversee Food & Beverage and Rooms operations, ensuring seamless guest experiences and operational efficiency.
• Ensure adherence to LQA standards, implementing best practices to enhance guest satisfaction.
• Serve as the acting Managing Director in their absence, making key decisions to uphold operational and service excellence.
• Develop and implement strategies to optimize efficiency, reduce costs, and improve overall performance.
• Monitor key performance indicators (KPIs) to track progress and identify areas for improvement.
• Collaborate with senior leadership to align operational goals with company objectives.
• Drive cross-functional collaboration across departments to ensure seamless coordination and timely execution of projects.
• Identify and resolve operational challenges, ensuring compliance with industry standards and company policies.

What We Are Looking For:

• A forward-thinking leader with extensive experience in both F&B and Rooms operations, who thrives in a fast-paced, luxury environment.
• A strategic problem solver with a keen eye for operational improvements and guest experience enhancement.
• A strong communicator and team leader, capable of building relationships across all levels of the organization.
• A highly organized and detail-oriented professional with a passion for luxury hospitality and operational excellence.
• A results-driven individual with the ability to balance business objectives with Bvlgari’s legacy of informal yet impeccable service.

Qualifications & Experience:

• Minimum of 7-10 years of experience in operations management, with at least 3 years in a leadership role within luxury hospitality.
• Proven experience in both Food & Beverage and Rooms operations.
• Strong understanding of LQA standards and their implementation.
• Ability to thrive in a fast-paced, ever-changing environment while maintaining a commitment to excellence.

At Bvlgari Hotel London, we offer not just a job, but a platform to create extraordinary experiences for our guests and make a lasting impact in the luxury hospitality industry.

Join us in crafting timeless memories. Apply now and become part of a legacy of excellence.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, marital status, veteran status, or disability status.