Director of Operations

Nuffield Health; Stoke-on-Trent; On-site; GBP 60,000 - 70,000; Full time

Job summary

Nuffield Health is seeking a Director of Operations for the North Staffordshire Hospital. The role entails leading operational performance, business development, and ensuring customer service excellence. With a competitive salary and comprehensive benefits, this position aims to enhance service delivery and operational success in a healthcare environment.

Benefits

Free gym membership

Health assessments

Retail discounts

Pension options

Qualifications

• Significant commercial and business development experience required.
• Financial management experience and analytical skills are crucial.
• Experience in managing outsourced services is necessary.

Responsibilities

• Support the development of the Charity's overall strategy and operational performance.
• Provide leadership for non-clinical services to deliver high performance.
• Manage budgets and ensure local pricing strategy competitiveness.

Skills

Commercial and business development experience

Financial management

Analytical skills

Change management

Client relationship management

Education

Experience in a healthcare or regulated environment

Job description

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North Staffs Hospital | Operations Management | Permanent contract | Full time

Up To £70,000 per annum, dependent on experience

37.5 hours per week

Nuffield Health is Britain's largest Healthcare Charity. If you're passionate about creating success and driven to continually improve the work environment for the good of others, there's nowhere better to be. So, why not bring your expertise to our Nuffield Hospital and help us build a healthier nation?

The Purpose of the role is:

As an integral part of North Staffordshire Hospital Senior Management Team you will support the development of the Charity's overall strategy and be accountable for ensuring operational performance is focused on service excellence. You will contribute to our purpose to build a healthier nation by providing leadership to a broad range of non-clinical services across your hospital to deliver the highest standards of performance and customer service to all key stakeholders.

Key focus on business development and leading sales, client relationship management, to grow strategic partnerships, other operational responsibilities include administration and facilities management, third party contracts

Key responsibilities include but are not limited to:

To support the Health Systems Director and Director of Clinical Services leading and developing the Hospital ensuring that performance exceeds agreed quality and financial targets

To provide clear leadership and direction for specific services within the organisation, in line with Nuffield Health strategic goals

To share knowledge, expertise, best practice and efficient, effective ways of working across the site and with colleagues in Nuffield Health.

Budget management - to develop budgets to support the service functions with accountability for working within budgets; and providing timely management information

Provide insight to help shape the local self-pay pricing strategy to ensure local competitiveness

Deliver a patient pathway that ensure high levels of customer service to all beneficiaries

Endorse the charity's connected service propositions to the local consumer market in line with the Hospital's sales plan

To guarantee the delivery of the Hospitals growth plans and achievement of revenue targets through service development activities.

Foster a cross-functional working relationship with other hospitals in the region, looking at opportunities to share resource and knowledge.

Coach, mentor and role model a 'Customer First' culture.

As Director of Operations, you will need to have:

Significant, proven commercial and business development experience

Financial management experience and analytical skills

Experience of managing outsourced services

A proven track record of change management

Ideally experience of working in a healthcare or regulated environment

Helping you feel good.

We want you to love coming to work, feeling healthy, happy and valued. That's why we've developed a benefits package with you in mind. Here, you can choose from a range of fitness, lifestyle, health and fitness wellbeing rewards, such as free gym membership, health assessments, retail discounts and pension options. At Nuffield Health, we take care of what's important to you.

Nuffield Health North Staffordshire Hospital

At the Nuffield Health North Staffordshire Hospital, we are recognised for our expert clinical care, expertise and friendly atmosphere. Our excellent teamwork and commitment to training has created an innovative clinical environment. Our purpose-build hospital has 39 bedrooms, 3 theatres and 1 minor treatment facility and busy outpatient department. We also provide physiotherapy, pathology, CT, MRI and diagnostic imaging services. We are conveniently located on Clayton Road, off the A519. We also provide free parking for staff.

Join Nuffield Health and create the future you want, today.

If you like what you see, why not start your application now? We consider applications as we receive them and reserve the right to close adverts early (for example, where we have received an unprecedented high volume of applications). So, it's a good idea to apply right away to ensure you're considered for this role.