Director of Operations

Elior; Nottingham; On-site; GBP 56,000 - 68,000; Full time

Benefits offered by this job

Free lunches

Flexible working

33 days holiday

Bonus up to 15%

Pension & life assurance

Salary advance

Wellbeing platform

Job summary

Elior Healthcare is seeking an experienced Operations Director to lead our healthcare operations across a portfolio of hospital sites spanning Nottingham, Liverpool, Bolton, Leeds and Lincolnshire. You will be responsible for delivering excellent patient and customer experiences, maintaining high standards of compliance, driving financial performance and building strong relationships with senior clients.

You’ll develop our teams, identify opportunities for growth and ensure we continue to

Qualifications

• Extensive experience in contract catering with senior multi-site operations.
• Ability to lead large, diverse teams to achieve goals.
• Proven track record building and maintaining client relationships.
• Strong commercial awareness and ability to manage P&L performance.

Responsibilities

• Create a culture focused on excellent customer experience across your area of responsibility.
• Ensure compliance with all relevant legislation and company policies.
• Drive financial performance and identify growth opportunities.
• Build and maintain strong relationships with senior clients and deliver value.
• Oversee the Operations Management function and drive performance across your area.
• Lead recruitment, training and development of the operations team.
• Support the sales team through site visits and robust bids.

Skills

Senior multi-site ops

Leadership

Client relationships

Financial data & P&L

Job description

We’re looking for an experienced Operations Director to lead our Healthcare operations across a portfolio of hospital sites spanning Nottingham, Liverpool, Bolton, Leeds and Lincolnshire.

This is a key leadership role within Elior Healthcare, with responsibility for delivering excellent patient and customer experiences, maintaining high standards of compliance, driving financial performance and building strong relationships with senior clients. You’ll also play an important role in developing our teams, identifying opportunities for growth and ensuring we continue to deliver a high-quality service across our hospital portfolio.

Working Pattern: Mainly Monday to Friday | 37.5 Hours Per Week

Salary: £62,000 + Company Car/Car Allowance and 15% KPI performance bonus

Job ID: 8182

What you’ll be serving up…

• Creating a culture focused on excellent customer experience across your area of responsibility.
• Ensuring compliance with all relevant legislation and company policies and procedures.
• Driving financial performance, identifying opportunities for growth and exceeding financial targets.
• Building and maintaining strong relationships with senior clients, delivering added value and consistently exceeding expectations to strengthen our competitive position.
• Overseeing the Operations Management function, ensuring effective leadership and performance across your area.
• Leading the recruitment, support, training and development of the operations team to deliver an efficient, high-quality and commercially successful service in line with company processes.
• Supporting the sales team through site visits, presentations and ensuring bids are operationally robust. You’ll also help develop centres of excellence across sites that can be used as examples of best practice.

The ingredients you'll bring...

• Extensive experience in contract catering, with a strong track record in senior, multi-site operational management.
• The ability to lead, inspire and motivate large, diverse teams to achieve their best.
• Proven experience of building and maintaining successful client relationships.
• Strong commercial awareness, confidence with financial data and proven experience of managing P&L performance.

What's on the menu for you…

At Elior, we believe people do their best work when they feel supported, valued and able to thrive. That's why we offer a benefits package designed to support your wellbeing, career, finances and life outside of work.

Here’s a taste of what you can expect when you join us:

• Free lunches provided
• Flexible and part-time working opportunities
• 33 days holiday, with the option to buy up to an additional 10 days per year
• Rewarding bonus package up to 15%
• Enhanced family, personal and compassionate leave policies
• Training, development and career progression opportunities
• Pension scheme, life assurance and financial wellbeing support
• Salary Advance, giving you access to a portion of your pay before payday
• A supportive, inclusive culture where everyone can thrive

Plus access to Elior Spark, our enhanced wellbeing platform, offering support for you and your immediate family, including:

• 24/7 virtual GP appointments
• Mental health support, counselling and therapy sessions
• Physiotherapy services and second medical opinions
• Online gym and workout programmes
• Legal and financial advice
• Nutrition, fitness and lifestyle guidance
• Meditation and mindfulness resources
• Dedicated wellbeing helplines and expert support whenever you need it