Director of Operations

The Methodist Church in Britain; Hampstead; On-site; GBP 75,000 - 105,000; Full time

Benefits offered by this job

Competitive salary plus bonus

Free gym membership

Health assessments

Fitness, lifestyle and wellbeing perks

Retail discounts

Pension options

Job summary

Nuffield Health in Exeter is seeking a permanent, full-time Senior Operations post to support the Hospital Director and Director of Clinical Services in leading the hospital, meeting quality and financial targets, owning service budgets and driving revenue growth through service development. The role requires flexibility with working hours and proven commercial experience in a hospital setting.

You will shape service budgets, provide timely management information, help set self-pay pricing,

Qualifications

• Significant, proven commercial experience, ideally in a hospital setting.
• Financial management experience.
• Experience of managing outsourced services.
• Project management experience.

Responsibilities

• Support the Hospital Director and Director of Clinical Services to lead and develop the hospital, exceeding agreed quality and financial targets
• Give clear leadership and direction for specific services, in line with Nuffield Health's strategic goals
• Share knowledge, expertise and best practice across the site and with colleagues across Nuffield Health
• Develop service budgets, stay accountable for working within them and provide timely management information
• Help shape the local self-pay pricing strategy to keep the hospital competitive
• Deliver a patient pathway that gives high levels of customer service to all patients
• Promote the charity's connected service propositions to the local consumer market in line with the sales plan
• Deliver the hospital's growth plans and revenue targets through service development activities
• Build cross-functional working with other regional hospitals, sharing resources and knowledge
• Coach, mentor and role model a 'Customer First' culture

Skills

Commercial experience

Financial mgmt

Outsourced services

Project management

Influencing skills

Analytical skills

Job description

This is a permanent, full-time senior operations post at Nuffield Health's Exeter Hospital, the charity's site beside the RD&E. The holder supports the Hospital Director and Director of Clinical Services to lead the hospital, meeting quality and financial targets, owning service budgets and driving revenue growth through service development. The site runs theatres, a hybrid cardiac lab, two wards and MAKO robots for joint replacement, and the post requires flexibility with working hours. Fit depends on proven commercial experience, ideally in a hospital, and experience of managing outsourced services.

What the job involves

• Support the Hospital Director and Director of Clinical Services to lead and develop the hospital, exceeding agreed quality and financial targets
• Give clear leadership and direction for specific services, in line with Nuffield Health's strategic goals
• Share knowledge, expertise and best practice across the site and with colleagues across Nuffield Health
• Develop service budgets, stay accountable for working within them and provide timely management information
• Help shape the local self-pay pricing strategy to keep the hospital competitive
• Deliver a patient pathway that gives high levels of customer service to all patients
• Promote the charity's connected service propositions to the local consumer market in line with the sales plan
• Deliver the hospital's growth plans and revenue targets through service development activities
• Build cross-functional working with other regional hospitals, sharing resources and knowledge
• Coach, mentor and role model a 'Customer First' culture

What’s required

Experience

• Significant, proven commercial experience, ideally in a hospital setting
• Financial management experience
• Experience of managing outsourced services
• Project management experience

Skills & knowledge

• Strong influencing skills
• Analytical skills

What’s offered

• Competitive salary plus bonus
• Free gym membership
• Health assessments
• Fitness, lifestyle and wellbeing rewards
• Retail discounts
• Pension options