Director of Operations

Franklin Fitch; Greater London; Hybrid; GBP 120,000 - 130,000; Full time

Job summary

An innovative technology solutions provider seeks a Director of Operations to lead engineering and service delivery teams across the UK. This pivotal role emphasizes operational excellence, team building, and enhancing client experiences. The ideal candidate will thrive in a dynamic environment, leveraging their leadership skills and technical knowledge to drive change and ensure exceptional service delivery. Join a forward-thinking company where your contributions will significantly impact the operational landscape and client satisfaction.

Qualifications

• Experience in leading operational teams and driving client satisfaction.
• Strong background in IT services and operational excellence.

Responsibilities

• Lead and mentor senior engineers and service delivery teams.
• Ensure service levels and KPIs are consistently achieved.
• Streamline operational workflows for improved service delivery.

Skills

Leadership in Managed IT Services

Managing large, distributed teams

Technical knowledge of MSP tools

ITIL best practices

Communication skills

Planning and problem-solving skills

Proactive mindset

Tools

MSP tools

Job description

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Direct message the job poster from Franklin Fitch

Senior Recruitment Consultant at Franklin Fitch

Director of Operations | £120,000 - £130,000 +10% bonus | Hybrid

We are working with a forward-thinking technology solutions provider looking to bring in a new Director of Operations to lead senior engineering and service delivery teams across the UK. This high-impact role is perfect for someone passionate about driving operational excellence, building strong teams, and delivering exceptional client experiences.

Job Responsibilities:

• Lead and mentor senior engineers and service delivery management teams across the UK
• Ensure service levels and KPIs are consistently achieved and exceeded
• Oversee high-profile client engagements and act as the escalation point when required
• Conduct performance reviews and support career development within your teams
• Streamline operational workflows and continuously improve service delivery processes
• Collaborate with internal teams to drive client satisfaction

Key Requirements:

• Leadership experience in Managed IT Services
• Proven ability to manage large, distributed teams and complex client portfolios
• Solid technical knowledge of MSP tools and service offerings
• Experience with ITIL best practices
• Excellent communication, planning, and problem-solving skills
• A proactive mindset and the ability to drive change in a dynamic environment

Please apply now for immediate consideration!

Seniority level

• Seniority level

  Director

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

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