Director of Infrastructure Service Management & Projects

Daikin Applied; Plymouth; Hybrid; USD 113,000 - 179,000; Full time

Job summary

Join a forward-thinking company as a Director of Infrastructure Service Management & Projects, where your expertise will drive IT service management processes on the ServiceNow platform. This exciting role involves leading infrastructure project management, ensuring successful delivery of complex projects, and shaping the strategic direction of IT services. With a focus on innovation and excellence, you'll collaborate with senior leadership to align infrastructure strategies with business objectives. Enjoy a dynamic work environment that values diverse perspectives and offers comprehensive benefits, including competitive salary and performance bonuses.

Benefits

Medical/Dental/Vision coverage

401K match

Paid time off

Tuition reimbursement

Life insurance

Short and long term disability

Paid parental leave

Qualifications

• 12+ years of experience in IT service management and project management.
• Strong leadership and team management skills required.
• In-depth knowledge of IT infrastructure and cloud technologies.

Responsibilities

• Develop and implement IT service management strategic vision.
• Lead a team of Project Managers for IT infrastructure projects.
• Oversee design and improvement of IT service management processes.

Skills

IT Service Management

Project Management

Leadership

ServiceNow

ITIL v4

Communication Skills

Problem-Solving

Customer Centric Mindset

Education

Bachelor's in Computer Science

PMP Certification

ITIL Certification

Tools

ServiceNow

MS Projects

Cisco Network

Azure Cloud

M365

Job description

Make your mark at the world's largest HVAC company

Daikin Applied is seeking a talented Director of Infrastructure Service Management & Projects. The Director of Infrastructure Service Management & Projects will be instrumental in development, implementation and support of IT service management processes on the ServiceNow platform along with leading infrastructure project management office. As a leader of IT Infrastructure projects, you will be providing oversight and strategic direction in managing multiple complex projects, adhering to technology standards and managing the full project management lifecycle. This role requires the ability to focus on the bigger picture by applying the right mix of strategic and operational discipline. Come be a part of an exciting journey at Daikin Applied, where innovation and excellence drive our every endeavor!

Location: Plymouth, MN - Hybrid

What you will do:

• Service Strategy: Develop and implement IT service management strategic vision that align with organizational goals


• Develop and own the Service Management systems roadmap, including ServiceNow capability long-range plan and strategic improvements. Partners with broader D&IT team to drive process, workflow automation and integration


• Process Management: Oversee the design, implementation, and improvement of IT service management processes, including incident, service request, problem, knowledge, change, capacity, asset and quality assurance using ITIL v4 practices. Developing standards, metrics, OKRs and KPIs


• Strategic Planning: Collaborate with senior leadership to develop and implement IT infrastructure strategies that support business objectives


• Project Management Leadership: Lead a team of Project Managers that are responsible for dozens of IT infrastructure projects from initiation to closure, ensuring successful delivery


• Lead a team of project managers, ensuring projects are delivered on time, within scope, and within budget, and aligning IT infrastructure initiatives with the IT PMO and the company's strategic goals


• IT Infrastructure governance, risk, compliance and audit: establishing policies, procedures, and standards to manage IT operations effectively while ensuring they meet regulatory requirements and mitigate risks


• Total cost of ownership management. Understanding, managing and optimizing all the costs associated with owning and operating IT infrastructure throughout their lifecycle


• Manage, mentor, and develop the team, providing guidance and support to help them achieve their objectives

What's in it for you:

• Medical/Dental/Vision coverage, PTO, 401K match, support for community involvement and much more


• The ability to make an impact and shape your career with a company that is passionate about growth


• The support of an organization that believes it is vital to include and engage diverse people, perspectives, and ideas to achieve our best

Minimum Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or related field


• Relevant professional certifications such as PMP, ITILv4, or other relevant certifications


• 12+ years of experience in IT service management and project management, with at least 8+ years in a dynamic infrastructure leadership role


• Strong leadership and team management skills


• Direct experience and/or oversight in service and project management tools and methodologies like ServiceNow, Kanban, MS Projects, Teams


• In-depth knowledge of IT infrastructure, including networks, servers, and cloud technologies


• Strong customer/employee centric mindset and ability to empathize with end-user experience challenges


• Strong technical/strategic appetite to think about infrastructure as DEX, DUX and not be a legacy thinker


• Excellent communication and interpersonal skills


• Strong problem-solving and decision-making abilities


• Proven process and operations mindset; establish and drive outcomes to critical KPIs, comprehensive process and policy foundation


• Ability to take charge and orchestrate work, facilitate decisions, and collaborate with infrastructure leadership to drive the actions necessary to achieve desired results


• Ability to lead, collaborate, influence, and coordinate activities in a cross functional, team-oriented environment to deliver technology applications or technical products


• Work visa sponsorship is not available for this position

Preferred Qualifications:

• Direct experience and/or oversight across these technologies or similar: ServiceNow, Windows OS, Cisco Network, Azure Cloud, M365


• Experience in managing large-scale IT infrastructure environment


• Familiarity with Agile and DevOps methodologies


• Experience in budget management and financial planning.

Daikin Applied offers the following benefits for this position, subject to applicable eligibility requirements:

• Multiple medical insurance plan options + dental and vision insurance


• 401K retirement plan with employer contributions matching 100% of the first 3% of employee contributions and 50% on the next 2% of employee contributions


• Short term and long term disability


• 3 weeks of paid time off for new employees + 11 company paid holidays
  
  
  
  • Vacation accrues on a monthly basis, unless applicable federal, state and local law requires a faster accrual
  
  
  
  


• Paid sick time in accordance of the federal, state and local law


• Paid parental leave and tuition reimbursement after 6 months of continuous service


• Company provided life insurance + optional employee paid voluntary life insurance, dependent life coverage and voluntary accident coverage

The typical annual base salary for this position ranges from $113,000 - $179,000 + 20-25% bonus in MN. The range displayed represents the pay range for all positions in the job grade which this position falls. Individual base pay will depend on a wide range of factors including your skills, qualifications, experience, and location.

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