Director of Golf Operations & Guest Experience

Club Management Association of Europe; Prestbury; Remote; GBP 45,000 - 60,000; Full time

Benefits offered by this job

Health and wellbeing incentives

Champneys experiences

App for schedules and timesheets

Free parking

Professional uniform

Discounted stays

Employee assistance programme

Job summary

Champneys seeks a Golf Operations Manager to oversee the total golf operation, including the golf shop, range, services areas, and golf car operation, while supervising the head golf professional. The role is dedicated to delivering an exceptional golf experience for all patrons through strong leadership and service excellence.

You will develop operational policies, train staff, and coordinate with the F&B team for events and menus, ensuring smooth daily operations and guest satisfaction.

Responsibilities

• Oversee golf shop and department operations; ensure high standards and customer satisfaction.
• Establish golf shop personnel policies; hire, train, supervise, and develop staff.
• Develop operating procedures and training manuals for golf operation.
• Oversee Head Golf Professional(s) and department staff management.
• Schedule and chair regular staff meetings focused on customers, operations, revenue growth and improvement.
• Attend committees/ meetings representing the facility and contribute to plans.
• Coordinate annual business plans for golf operation and liaise with F&B for events.

Job description

Champneys seeks a Golf Operations Manager to oversee the total golf operation, including the golf shop, range, services areas, and golf car operation, while supervising the head golf professional. The role is dedicated to delivering an exceptional golf experience for all patrons through strong leadership and service excellence.

You will develop operational policies, train staff, and coordinate with the F&B team for events and menus, ensuring smooth daily operations and guest satisfaction.