Director of Events Operations

Accor Hotels; London; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dedicated Events Operations Manager to lead the events department at a luxury hotel. This role involves ensuring exceptional guest experiences during events, managing a team, and collaborating with various departments. The ideal candidate will have a passion for hospitality, strong leadership skills, and the ability to communicate effectively with guests and staff. Join a team that values creativity, kindness, and personal growth, while enjoying a range of benefits including generous holiday allowance and employee discounts.

Benefits

31 days holiday including bank holidays

Staff meals while on duty

Free uniform dry cleaning

Employer pension contribution of 3%

Enhanced sick pay and family leave

Life assurance of one salary

Employee assistance program

Season ticket loans

Employee benefit card with discounts

Internal training and development programs

Qualifications

• Experience in overseeing event operations and managing teams.
• Strong communication skills to liaise with guests and staff.

Responsibilities

• Oversee event service from setup to execution, ensuring guest satisfaction.
• Recruit, train, and manage the events operations team effectively.
• Collaborate with kitchen and sales teams to exceed guest expectations.

Skills

Event Management

Guest Communication

Team Leadership

Training and Development

Education

Hospitality Management Degree

Event Planning Certification

Job description

Company Description

Raffles London at The OWO, located on London’s Whitehall, combines the allure and heritage of Raffles with one of the world’s most historic addresses. The hotel is renowned for luxury, glamour, and extraordinary experiences.

This Grade II* listed Edwardian building has been transformed into a property with 120 rooms and suites, along with 85 branded residences. The OWO destination features nine restaurants and three bars, including one by signature chef Mauro Colagreco. The Guerlain spa and Pillar Wellness offer the latest in wellbeing, and a grand ballroom, The Whitehall, with a capacity of 600, is ideal for events and special occasions.

Within these historic walls, where legendary statesmen and women once shaped history, guests are now invited to discover new and inspiring emotions and connections.

At Raffles, you arrive as a guest, leave as a friend, and return as family.

Job Description

Your role will oversee the events operations department at Raffles London OWO, ensuring guest expectations are met throughout the event experience. You will maintain high levels of guest communication, preparation, and delivery for all events and meetings. The role requires anticipating guest needs and working closely with the kitchen and sales teams to exceed expectations. Collaboration with hotel staff and agency/reserve staff is essential to uphold service standards.

Responsibilities

Operation

• Develop and document service steps and procedures.
• Oversee all aspects of event service from setup to execution.
• Recruit, train, and manage the events operations team.
• Communicate clearly and professionally with guests.
• Prepare event spaces efficiently within time-sensitive targets.
• Manage departmental training, recruitment, one-on-one meetings, and appraisals.
• Perform additional duties in the absence of senior staff, including working in different departments or outlets as required.

Additional Information

Why join our Raffles team?

Benefits include:

• 31 days holiday including bank holidays, plus an extra day for each year of service up to five years.
• Staff meals while on duty.
• Free uniform dry cleaning.
• Employer pension contribution of 3%.
• Enhanced sick pay, maternity, paternity, and adoption pay.
• Life assurance of one salary.
• Employee assistance program, including virtual GP and financial advice.
• Season ticket loans and cycle-to-work scheme.
• Celebratory gifting, paid leave for moving house or charitable activities.
• Internal training and development programs tailored to you.
• Fun events like quizzes, team runs, and parties.
• Employee benefit card with up to 30% discount at Accor worldwide and Raffles F&B outlets.
• Development opportunities across Accor’s global brand portfolio.

Raffles Values

Be You: Show creativity, innovation, and enthusiasm, expressing your personality and flair.

Be Kind: Demonstrate humility and generosity through emotional connections with colleagues and guests.

Be Happy: Uplift colleagues and guests with positivity and a joyful attitude.

Be Confident: Share knowledge and skills openly to achieve excellence.

Have Your Purpose: Care and take responsibility in your role to make a tangible business impact.