Director of Events Operations

TN United Kingdom; London; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dedicated Events Operations Manager to ensure exceptional guest experiences at a prestigious hotel. This role involves overseeing all aspects of event service, from setup to execution, while leading a team to maintain high service standards. You will collaborate closely with kitchen and sales teams, ensuring every detail is attended to for a seamless event experience. Join a dynamic team that values creativity, kindness, and positivity, and enjoy a range of benefits including generous holiday allowances and development opportunities. Be part of a team that truly makes a difference in guests' experiences.

Benefits

31 days holiday including bank holidays

Staff meals while on duty

Free dry cleaning for uniforms

Employer pension contribution of 3%

Enhanced sick pay

Life assurance of 1x salary

Employee assistance programs

Season ticket loans

Paid days off for moving house

Employee benefit card with discounts

Qualifications

• Experience in event operations and management.
• Strong communication and leadership skills.

Responsibilities

• Oversee all areas of event service from setup to execution.
• Recruit, train, and manage the events operations team.
• Prepare event spaces for service while managing time-sensitive targets.

Skills

Event Management

Guest Communication

Team Leadership

Time Management

Job description

Job Description

Your role will be responsible for the events operations department at Raffles London OWO, ensuring guest expectations are met throughout the entire event experience. You will maintain exceptional levels of guest communication, preparation, and delivery of all events and meetings across the department. The role involves the ability to pre-empt guest expectations and work closely with the Kitchen and sales teams to ensure guests' expectations are met and surpassed. You will collaborate with hotel employees and agency/reserve staff to uphold service standards.

Responsibilities

1. Develop and document steps of service and procedures.
2. Oversee all areas of event service from setup to execution.
3. Recruit, train, and manage all members of the events operations team.
4. Communicate detailed and precise information with guests in a friendly and professional manner.
5. Prepare event spaces for service while managing time-sensitive targets.
6. Take responsibility for departmental training, recruitment, one-on-ones, and appraisals.
7. Perform additional duties as required or assigned, including working in different departments or restaurants.

Additional Information

Why join our Raffles team?

Joining one of the world's best hotels comes with great benefits, including:

• 31 days holiday including bank holidays, plus an extra day for each year of service up to 5 years.
• Staff meals while on duty.
• Free dry cleaning for uniforms.
• Employer pension contribution of 3%.
• Enhanced sick pay, maternity, paternity, and adoption pay.
• Life assurance of 1x salary.
• Employee assistance programs, including virtual GP and financial advice.
• Season ticket loans and cycle-to-work schemes.
• Gifting to celebrate special occasions.
• Paid days off for moving house or volunteering.
• Internal learning and development programs.
• Fun events like quizzes, team runs, or parties.
• Employee benefit card with discounts up to 30% at Accor worldwide and Raffles F&B outlets.
• Development opportunities across Accor’s brands.

What are the Raffles Values?

Be You: Show creativity, enthusiasm, and personality.

Be Kind: Demonstrate humility and generosity through emotional connections.

Be Happy: Uplift colleagues and guests with positivity.

Be Confident: Share knowledge and skills to achieve excellence.

Have Your Purpose: Care and take responsibility to make a tangible impact.