Director of Engagement

MS Society; London; Hybrid; GBP 74,000; Full time

Job summary

An established industry player is seeking a Director of Engagement to lead a transformative strategy aimed at deepening audience relationships and enhancing engagement. This role is pivotal in driving forward the organization's ambitious vision for a world free from MS. The ideal candidate will possess extensive experience in strategic engagement and customer experience, enabling them to foster collaboration across various departments. Join a vibrant and progressive team where your contributions will make a significant impact on the MS community and help shape the future of engagement.

Benefits

38 days paid annual leave

Flexible working options

Enhanced sick pay entitlement

Free access to a GP

Cycle to work scheme

Death in service scheme

Personalized development plans

2 days paid leave for volunteering

Qualifications

• Significant experience in leading strategic engagement across diverse audiences.
• Proven track record of delivering business benefits through change programs.

Responsibilities

• Provide strategic leadership to engagement initiatives.
• Collaborate across the organization to enhance audience relationships.

Skills

Strategic Engagement

Customer Experience

Brand Management

Digital Marketing

Content Development

Education

Bachelor's Degree

Master's Degree

Job description

Position: Director of Engagement

Hours:Full-time, 35 hours a week

Contract:Permanent

Location:Office-based in London with flexibility to work remotely

Salary:£73,653 per annum plus excellent benefits

Salary Band:Band 5

About us

We make sure people living with MS are at the centre of everything we do. And it’s this commitment that unites us across the UK.

Our strategy is based on what people affected by MS have told us is important to them. It gives us a clear and determined focus.

Our work is based on the hopes and aspirations of our MS community. Together we campaign at all levels, fund ground-breaking research and provide award winning support and information.

Our people are our greatest asset and the key to our success. We offer a vibrant, progressive working environment where you'll be able to make a difference.

About this job

It is a very exciting time to join the MS Society as Director of Engagement a brand-new role in the organisation. We are implementing an ambitious cross-organisational transformation programme. And we have just started a new 2025-29 strategy. Engagement is at the heart of both.

Engagement is everything. We define engagement as any interaction anyone has with the MS Society. We need to grow the audience we engage with. And deepen our audience relationships through engagement. Growing and deepening engagement with all our audiences will enable us to deliver transformational impact for the MS Community. And contribute to our ultimate vision of a world free from MS.

We are looking for someone to provide strategic and thought leadership to engagement. Someone who can work collaboratively across the organisation to lead and drive forward our ambition for engagement.

You will have significant experience of leading strategic engagement and customer experience to a complex multi-audience landscape within a complex cross-organisational operating model. And be able to provide sector-leading thought-leadership and strategic expertise within engagement and customer experience.

You will have proven experience of delivering significant and sustainable business benefits through change programmes. And deep and broad experience of brand, marketing, digital and content.

You will have experience in understanding complex and wide-ranging external trends, taking the lead development of relevant cross-organisational strategic responses. And significant experience of cross-functional and cross-organisational strategic leadership.

Closing date for applications:9:00 am Monday 12 May 2025.

Anticipated interview dates:

First interviews:Tuesday 27 May or Wednesday 28 May.

Second interviews:Wednesday 4 June or Friday 6 June.

Interested?

More information can be found by downloading the attached documents in 'supporting documents' and then toapply for this role, please submit the following:

• an updated CV.
• a supporting statement indicating how you meet the essential criteria as set out in the person specification in the attached job description.

Top Tip: you will need to save your Cover Letter,CV and Optional Equal Opps form as one document and upload this to the site.

We’d be grateful if you downloaded and completed the equality and diversity monitoring form and submit it with your application.

Equal Opportunities

We particularly welcome applications from people with disabilities and or from ethnic minority backgrounds.

We’d be grateful if you downloaded and completed the equality and diversity monitoring form and submit it with your application.

Disability Confident Employer

We’re a Disability Confident Employer and we’re committed to promoting equality and diversity.

You can ask for reasonable adjustments as part of both our recruitment and new starter on-boarding processes.

If you need any help or adjustments to apply for this role, please contact us. You can also ask for the application materials to be sent to you in a different format. Such as for them to be sent to you by email or in a larger word format.

More about our employee benefits:

We have a wide range of employee benefits including (but not limited to):

Encouraging work life balance:

• 38 days paid annual leave (including bank holidays), pro-rata for part-time
• More annual leave entitlement, based on length of employment
• Smart working options (with the opportunity to work remotely and find a smart working pattern that suits both you and us)
• Flexible working options

Caring for you and your family:

• Generous sick pay entitlement
• More sick pay entitlement, based on length of employment
• Opportunity to buy and sell annual leave in each calendar year
• Free access to a GP virtually 24 hours a day/7 days a week allowing you unlimited advice, reassurance and where appropriate diagnosis
• Enhanced leave for new parents
• Free access to a confidential 24 hours a day/7 days a week helpline service for both you and your family with a specialist range of support and information
• Special leave options (such as up to 5 days paid leave for domestic or personal emergencies a year)
• 10 days paid disability leave a year, pro-rata for part-time
• 10 days paid carers’ leave a year, pro-rata for part-time
• Cycle to work scheme
• Death in service scheme
• New family-friendly benefits, including paid leave:
  • In the event of miscarriage or still birth
  • To support fertility treatments
  • For antenatal appointments for both parents

Thinking about your finances:

• Enhanced salary sacrifice pension scheme
• Discounted season ticket loan and interest-free emergency loans
• Give as you earn to support other charities of your choice before tax
• New employee portal including lifestyle savings vouchers and personal wellbeing

Enriching your life at work:

• Personalised development plans with a wide range of training courses and opportunities to source additional training options with your line manager
• Yearly internal apprenticeship opportunities
• New, modern offices that embrace working together both in-person and remotely
• Various opportunities to influence how we internally operate (including surveys, and focus and committee groups)
• Active and supportive internal employee networking groups for collaboration and peer support
• 2 days paid leave a year for volunteering for MS Society activities during normal working hours (such as fundraising events, or campaigning in the local community)
• 2 days paid leave a year for volunteering with other charities during normal

Safeguarding

We’re committed to safeguarding and promoting the welfare of everyone who uses our services and we come into contact with.

This is regardless of Gender, Race, Disability, Sexual orientation, Religion or belief, Pregnancy, Gender reassignment.

We recognise our particular responsibility to make sure vulnerable adults and children are protected.

We have measures in place to protect everyone we come into contact with from abuse and maltreatment of all kinds.

Your right to work in the UK

You must have the right to work in the UK to work in paid employment with us. You’ll need to share documents showing you’re eligible to work in the UK if we offer you employment.

You can find the UK visas and permits granting you the right to work in the UK on the UK Government website. We currently don’t have a Sponsor Licence agreement with the Home Office and aren’t able to support you with your visa applications.

No agencies please.