Director of Digital Services

Transforming Support; Manchester; Hybrid; GBP 110,000 - 140,000; Full time

Benefits offered by this job

Hybrid working

Salary + benefits

Job summary

Transforming PLC is a UK-based group of social care providers investing in a modern, scalable digital infrastructure to enable secure, efficient work across offices and care settings. The Director of Digital Services Manchester — Hybrid role leads a digital-first strategy across infrastructure, security, M365, Azure, Dynamics 365 and care-management systems.

You will drive a balance of proactive transformation and IT service excellence, manage budgets and a growing technical team, and partner

Qualifications

• Senior IT & Digital Services leadership experience.
• A track record of service improvement and digital transformation.
• Strong Microsoft 365, identity, Azure and hybrid workplace expertise.
• Experience delivering/optimising Dynamics 365 or equivalent business applications.
• Strong supplier, contract and budget management.
• The ability to build a performance-driven, scalable team.

Responsibilities

• Own and deliver the Digital & IT strategy and operating model.
• Modernise infrastructure, Microsoft 365, identity, Azure and device estate.
• Establish strong, ITIL aligned service management foundations.
• Strengthen security, compliance and data protection.
• Lead implementation and optimisation of Dynamics 365 or similar business platforms.
• Drive systems integration, automation and data flow across the organisation.
• Identify where technology can replace manual processes and create measurable business value.
• Manage suppliers, budgets and a technical team that will grow as the organisation scales.

Skills

IT leadership

Digital transformation

Microsoft 365

Azure

Dynamics 365

Hybrid workplace

Job description

Director of Digital Services Manchester – Hybrid

Full-time, permanent position. Competitive salary + benefits.

Please note: Applicants must be authorised to work in the UK.

Transforming PLC is a UK-based group of social care providers committed to delivering safe, high-quality care supported by strong governance and operational excellence. The organisation is investing in a modern, scalable digital infrastructure to enable secure, efficient ways of working across its offices and care settings.

The Role

This is a strategic and operational leadership role, driving a digital-first approach across infrastructure, cyber security, Microsoft 365, Azure, Dynamics 365, AI agents and care management systems. You will balance reactive IT service excellence with proactive digital transformation, ensuring secure, cost-effective and scalable technology that delivers measurable business value.

• Own and deliver the Digital & IT strategy and operating model
• Modernise infrastructure, Microsoft 365, identity, Azure and device estate
• Establish strong, ITIL aligned service management foundations
• Strengthen security, compliance and data protection
• Lead implementation and optimisation of Dynamics 365 or similar business platforms
• Drive systems integration, automation and data flow across the organisation
• Identify where technology can replace manual processes and create measurable business value
• Manage suppliers, budgets and a technical team that will grow as the organisation scales

You will bring

• Senior IT & Digital Services leadership experience
• A track record of service improvement and digital transformation
• Strong Microsoft 365, identity, Azure and hybrid workplace expertise
• Experience delivering/optimising Dynamics 365 or equivalent business applications
• Strong supplier, contract and budget management
• The ability to build a performance-driven, scalable team

Why Join Us?

• High autonomy: lead and shape a group-wide digital function from the ground up
• Grow your team: build capability as the business expands
• Greenfield transformation: modern platforms, integrations and AI adoption
• A leadership role with real influence on business performance and growth
• Hybrid working and a supportive executive environment

Other suitable skills and experience include IT Director, Head of IT, Director of IT Services, Chief Technology Officer (CTO), Head of Digital Transformation, IT Operations Director, Infrastructure Director, Digital Transformation Director, Head of Business Systems, Technology Director