Director of Customer Services - Housing

JR United Kingdom; Aberdeen City; On-site; GBP 60,000 - 85,000; Full time

Job summary

An exciting opportunity as Director of Customer Services at a not-for-profit housing association focusing on high-quality housing and resident management in Aberdeen. Ideal candidates will demonstrate strong leadership, customer service skills, and a collaborative approach to managing a sizable team. Join a community-driven organization known for its dedication to delivering top-notch services and resident involvement.

Qualifications

• Experience in developing and delivering high-quality housing services.
• Experience managing a sizable team (approximately 120 staff).
• Ability to leverage new technologies for service improvement.

Responsibilities

• Lead strategic responsibility for customer contact, complaints, housing management, and financial wellbeing.
• Drive continuous improvement initiatives through resident feedback.
• Enhance service delivery with innovative ideas.

Skills

Leadership

Customer Management

Strategic Planning

Collaboration

Innovative Thinking

Job description

Social network you want to login/join with:

Director of Customer Services - Housing, aberdeen

col-narrow-left

Client:

New Street Consulting Group (NSCG)

Location:

Job Category:

Other

-

EU work permit required:

Yes

col-narrow-right

Job Views:

3

Posted:

10.06.2025

Expiry Date:

25.07.2025

col-wide

Job Description:

Phoenix Community Housing, a not-for-profit housing association based in South London that employs approximately 260 staff and owns and manages around 7,800 homes, is recruiting a Director of Customer Services, reporting to the Chief Executive. The successful candidate should have experience in developing and delivering high-quality, cohesive housing, neighborhoods, and resident management services. The role will have strategic responsibility for services including customer contact, complaints, housing management, estates, income, homeownership, financial wellbeing, and resident involvement.

Phoenix was the first resident-led housing association in London and received the top C1 consumer rating following a regulatory inspection in June 2024, reflecting its commitment to high-quality homes and services and strong resident involvement in decision-making. The Director of Customer Services will lead continuous improvement initiatives, leveraging new technologies and resident feedback to enhance service delivery.

They are seeking an authentic, approachable, and collaborative leader with experience managing a sizable team (approximately 120 staff), who can introduce new ideas, focus, and energy.

This is an exciting opportunity to join a truly resident-led, community-focused housing association with a proven track record of delivering high-quality services.