Director of Business Operations

Disguise; London; On-site; GBP 80,000 - 120,000; Full time

Job summary

A leading company in immersive visual experiences is seeking a Director of Business Operations to oversee global operational functions. This role requires strategic leadership in supply chain, logistics, and IT, ensuring service excellence and compliance across all operations. The ideal candidate will have extensive experience in senior operational roles, fostering high-performance teams and aligning operational capabilities with commercial goals.

Benefits

Unlimited paid time off

Hybrid working

Mental health support

Industry tickets

Professional development

Qualifications

• 10+ years in senior operational leadership, in manufacturing, tech, SaaS, hardware.
• Expertise in supply chain, IT systems, infrastructure, facilities.
• Strong leadership and stakeholder management skills.

Responsibilities

• Define operational strategy across supply chain, IT, logistics, and facilities.
• Build and lead global teams with clear KPIs for excellence and efficiency.
• Ensure compliance with regulations and standards like GDPR, ISO27001, SOC2.

Skills

Leadership

Stakeholder Management

Cybersecurity

Risk Management

Compliance

Tools

NetSuite

Salesforce

Power BI

Jira

ISMS

Job description

Join to apply for the Director of Business Operations role at Disguise.

Disguise is at the forefront of live and virtual experiences, leading in software and hardware solutions for spectacular productions across various media.

Job Description: Director of Business Operations

Reports To: COO

Location: London HQ (Global remit)

Direct Reports: Heads of Supply Chain & Procurement, Logistics, IT, Facilities

Center of Excellence: Business Excellence

Job Type: Full-time, London-based

Date: 21st May 2025

Role Overview

The Director/VP of Operations oversees operational functions including Supply Chain, Fulfillment, Logistics, IT Infrastructure & Security, and Facilities. The role ensures business continuity, service excellence, and scalable infrastructure, reporting to the COO and working within the Business Excellence COE. The ideal candidate is strategic, cross-functional, and experienced in global operations, leading and developing international teams.

Key Responsibilities

• Define operational strategy across supply chain, IT, logistics, and facilities.
• Build and lead global teams with clear KPIs for excellence and efficiency.
• Align operational capabilities with commercial goals in partnership with Product, Sales, and Customer teams.

Additional Responsibilities

• Lead global product fulfillment, procurement, and vendor relationships.
• Oversee IT systems security, availability, and cybersecurity frameworks.
• Manage facilities, workplace services, and automation initiatives.
• Ensure compliance with regulations and standards like GDPR, ISO27001, SOC2.
• Lead and develop a talented team, fostering growth and high performance.

Key Metrics & Success Indicators

• Fulfillment accuracy, inventory turnover, cost-to-serve.
• IT uptime, ticket resolution, cybersecurity incidents.
• Facilities risk mitigation, audit scores.
• Procurement savings, supplier performance.
• Employee satisfaction and experience.

Required Skills & Experience

• 10+ years in senior operational leadership, in manufacturing, tech, SaaS, hardware.
• Expertise in supply chain, IT systems, infrastructure, facilities.
• Knowledge of cybersecurity, risk management, compliance.
• Strong leadership and stakeholder management skills.
• Experience with tools like NetSuite, Salesforce, Power BI, Jira, ISMS.

Reporting & Governance

• Part of Business Excellence COE, reporting to COO, supporting customer excellence.
• Collaborate with Legal, Finance, People, and Systems teams.

About Disguise

Disguise creates immersive visual experiences, partnering with top entertainment brands worldwide, including Disney, Netflix, and Adele, delivering next-generation entertainment solutions.

We value diversity, inclusion, and authenticity, fostering a workplace where everyone belongs and can thrive.

Our Values

• Honest, Evolutionary, Fearless, Resilient, Belonging.

Our Benefits

• Global benefits including unlimited paid time off, hybrid working, mental health support, industry tickets, inclusive policies, and professional development.