Director - HR Business Partner (GTM)

Freshworks; Greater London; Hybrid; GBP 90,000 - 120,000; Full time

Job summary

A leading SaaS company is seeking a Director, HR Business Partner in London to support global Field Sales and GTM leaders. This role requires a deep HRBP background in tech and SaaS environments and involves guiding change in a fast-paced organization. You'll partner with teams in the UK and Europe to drive HR programs and strategies, ensuring alignment across global initiatives. The position offers an opportunity to make a significant impact while working in an experienced HR team.

Qualifications

• Strong HRBP experience supporting Field Sales and GTM teams in a global SaaS or tech environment.
• Deep understanding of HR practices, employment frameworks, and contexts in the UK and Europe.
• Experience working across global environments, with familiarity in the US and APAC.
• Background in matrixed, high-growth, fast-paced organisations.

Responsibilities

• Support Field Sales/GTM leaders and people managers across Europe and APAC.
• Act as the HR lead for the London office, partnering with various teams.
• Influence decisions using people insights and deliver global programs.
• Participate in organisational change and ensure alignment of global HR initiatives.

Skills

Strong HRBP experience supporting Field Sales and GTM teams

Strong commercial judgment and strategic thinking

Ability to interpret and apply people data

Solid understanding of GTM and sales structures

Strong stakeholder management and consulting skills

Job description

Job Description

We are hiring a Director, HR Business Partner in London to support Field Sales / GTM leaders and people managers across Europe, APAC, and the US.

This is a global, high-impact individual contributor role with additional HR responsibility for Europe as a region.

You’ll work closely with senior Field Sales and GTM leaders globally, coaching and advising them, driving people strategies, and leading change across a fast‑scaling SaaS organisation.

You will act as the HR lead for the London office, partner with TA, Total Rewards, HR Ops and COEs, deliver and localise global programs, and use people insights to influence decisions.

The role requires strong HRBP experience supporting GTM teams, deep understanding of HR practices and frameworks across the UK and Europe, and the ability to operate effectively in a global matrix with teams in the US and India.

You will play a key role in organisational change, scaling efforts, leadership coaching, and ensuring alignment of global HR initiatives.

Why Join Us?

A chance to make real impact in a fast‑scaling, international environment. You’ll join an experienced HR team, support senior GTM leaders, and influence global programs in a high‑growth SaaS business.

Qualifications

• Experience
  Strong HRBP experience supporting Field Sales and GTM teams in a global SaaS or tech environment is required.
• Deep understanding of HR practices, employment frameworks, and operating context in the UK and Europe is essential.
• Experience working across global environments, with familiarity in the US and APAC.
• Background in matrixed, high‑growth, fast‑paced organisations.

Skills and Competencies

• Strong commercial judgment and strategic thinking.
• Solid understanding of GTM and sales structures, the customer lifecycle, and partnering with Revenue Operations and Finance.
• Ability to interpret and apply people data to drive action.
• Strong stakeholder management and consulting skills.

Additional Information

• Based in London; able to work from the office three days a week.
• Fluent in English; additional European languages an advantage.
• Willingness to travel occasionally to Europe, the US, and India.

EEO Statement

At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business.