Director, Enterprise AI & Automation

Global Payment Holding Company; Greater London; On-site; GBP 150,000 - 210,000; Full time

Job summary

Global Payments is seeking a Senior Director, AI & Automation to lead a global team and shape the enterprise AI strategy. You will drive delivery from ideation to scaled solutions, working with senior partners across business, technology, risk and compliance.

You will own the governance framework, ensure measurable value, and establish a scalable operating model for AI and automation across the organisation.

Qualifications

• Experience leading enterprise-scale AI/automation initiatives.
• Ability to translate strategy into practical delivery roadmaps.
• Strong collaboration with senior leaders across business, risk and technology.

Responsibilities

• Own enterprise AI and automation strategy and roadmap.
• Develop and manage the AI & Automation team’s performance.
• Oversee value delivery, benefit tracking and business case ownership.
• Lead external partner relationships and internal stakeholder engagement.
• Deliver AI solutions from concept to scale with governance.

Skills

AI governance

Strategy development

Stakeholder management

Leadership

Change management

Tools

Salesforce

AI platforms

Workflow automation tools

Job description

Ready to take your career global?

Make your mark at one of the biggest names in payments. This is a pivotal senior leadership role, responsible for shaping, scaling and delivering AI and automation solutions that drive measurable business value across the organisation.

The successful candidate will lead a team that is expected to become global in reach, acting as the central point of leadership for AI solution strategy, delivery, partner engagement, business case ownership and benefit realisation.

The role will own the end-to-end AI and automation agenda: from ideation and horizon scanning, through prioritisation, business case development, solution delivery, adoption, scaling and benefits tracking. They will work closely with senior business leaders, technology, product, operations, risk, compliance and external partners to ensure AI solutions are practical, governed, scalable and aligned to Global Payments strategic priorities.

The Senior Director will be accountable for the outcomes of the team - ensuring high-potential AI opportunities are translated into well-defined use cases, delivered at pace, embedded into business operations and measured against clear value expectations.

What you'll own

The Senior Director, AI & Automation will be accountable for:

• The enterprise AI and automation strategy and roadmap.
• The performance and development of the AI & Automation team.
• The quality and value of the AI opportunity pipeline.
• Senior internal stakeholder relationships across the business.
• Strategic external AI and automation partner relationships.
• Delivery of AI solutions from concept through to scale.
• Business case development and prioritisation.
• Benefit realisation and value tracking.
• Responsible AI governance and delivery discipline.
• Establishing a global, scalable operating model for AI and automation.

What you'll bring

The successful candidate will bring:

• Significant experience leading AI, automation, digital transformation or technology-enabled change at enterprise scale.
• Proven ability to shape strategy and translate it into practical delivery roadmaps.
• Strong understanding of AI, generative AI, automation, agents, copilots, workflow automation and emerging enterprise AI use cases.
• Experience leading multidisciplinary teams, ideally across multiple geographies or with a pathway to global scale.
• Demonstrable experience managing senior business stakeholders and influencing executive-level decisions.
• Strong commercial judgement, with experience building business cases and tracking benefits.
• Experience working with technology, product, data, risk, compliance and operational teams to deliver complex change.
• Proven ability to move initiatives from idea to implementation and then into scaled adoption.
• Experience managing external technology partners, consultancies or AI vendors.
• Strong understanding of governance, data, security and compliance considerations in AI delivery.
• Ability to operate in ambiguity, bring structure to complex problems and make pragmatic prioritisation decisions.
• Excellent communication skills, with the ability to explain complex AI concepts in business language.
• Strong leadership presence, with the confidence to challenge, influence and bring others with them.

Desirable experience

• Experience in financial services, payments, fintech or another regulated environment.
• Experience delivering AI solutions across commercial, operational, customer, product or technology functions.
• Familiarity with Salesforce, Agentforce, copilots, AI agents, machine learning models, workflow automation or enterprise SaaS platforms.
• Experience establishing a centre of excellence, transformation office or enterprise-wide innovation capability.

About the team

Our inclusive and global teams win together every day. We're proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections - it's unmatched. Come and be part of an ever‑…

What makes a Globalpayer?

Globalpayers think like a client, act like an owner and win as one team. We're curious and innovative - always finding better ways to deliver impact. We empower each other to make decisions, and it's our passion that drives excellence in everything we set out to do.

Does this sound like you? Then you sound like a Globalpayer.