Director, Engagement Managers - UKI

Workday, Inc.; Greater London; On-site; GBP 140,000 - 190,000; Full time

Job summary

Workday, Inc. is seeking a Director of Engagement Management to lead a team delivering Workday solutions across the UK and Ireland. You will ensure outstanding customer outcomes, guide the deployment strategy, and partner with sales to grow business with new and existing customers.

This role emphasizes AI-informed engagement leadership, executive presence with senior stakeholders, and a focus on developing a high-performing team in a delivery-centric environment.

Qualifications

• Experience leading project teams through complex, large-scale software implementations within a SaaS environment.
• 7+ years of experience leading and growing high-performing teams within a professional services or delivery organization.
• Background leading a team that deploys Workday (or comparable enterprise software) with experience in HCM, Financials, or ideally both.
• Leadership: you know how to guide, motivate, and develop a team, and you're comfortable setting direction while helping individuals grow toward their own goals.
• Executive Presence: you communicate with confidence and clarity, including with senior stakeholders and customer executives, and you can steady a room when things get complicated.
• Conflict Management: you have a track record of resolving disagreements constructively, whether within your team, across departments, or with customers.
• Project Management: you understand how to plan, monitor, and adjust complex work so it lands on time and meets expectations, even across multiple concurrent engagements.
• Business Acumen: you understand how Workday and the wider industry work, and you use that understanding to make good calls for your team and your customers.
• Customer Service: you've built a career around helping customers succeed, and you know how to turn a tricky situation into a positive outcome.
• Interest in AI tools and technology, whether that's hands-on experience applying AI within delivery or program work, or genuine curiosity about how AI can improve the way your team works.
• Willingness to travel as needed to support customers and your team across the UK and Ireland.

Responsibilities

• Team development – growing your Engagement Managers' skills and careers, and building a high-performing, connected team.
• Customer satisfaction – making sure the customers in your portfolio have a great experience and see real value from their Workday deployment.
• Workday deployments across your team's book of business, spotting risk early, and helping resolve it in creative, practical ways.
• Best practice – using what you learn in the field to recommend improvements to the Workday Deployment Methodology, and sharing that thinking with leadership.
• AI strategy and adoption – Supporting customers in adopting AI within their Workday deployment, and ensuring your team can confidently guide them through AI-related decisions.

Job description

About the Team

UK & Ireland Engagement Management team sits within Workday's Delivery organization, and we're the team that turns Workday's cloud solutions into real results for our customers. We deploy Workday's portfolio of solutions across enterprise customers throughout the UK and Ireland, and we're proud of the diverse mix of backgrounds and experience that our people bring to that work. We put people first. That shows up in flexible work schedules, in the support we give people to grow toward the career they want, and in a genuine commitment to work-life balance and equal opportunity for everyone on the team. We also believe in learning together: our culture is built around continuous improvement, and we encourage every team member to develop their skills and become the best version of their professional self.

About the Role

As Director, Engagement Management, you will lead a team of Engagement Managers who deploy Workday solutions and own the success of the customers in their portfolio. This role exists to make sure our customers get outstanding outcomes from their Workday implementation, and that the people delivering those implementations have what they need to do their best work. Increasingly, this includes helping customers understand and adopt AI capabilities within Workday, and making sure your team knows how to bring an AI-informed point of view into every engagement. You will partner closely with other teams across the services organization to shape a great customer experience, and work with sales teams to help grow business with both new and existing customers. You'll report into the EMEA Professional Services leadership team and be part of the regional Delivery Leadership Team.

Your main areas of focus will be:

• Team development – growing your Engagement Managers' skills and careers, and building a high-performing, connected team.
• Customer satisfaction – making sure the customers in your portfolio have a great experience and see real value from their Workday deployment.
• Workday deployments across your team's book of business, spotting risk early, and helping resolve it in creative, practical ways.
• Best practice – using what you learn in the field to recommend improvements to the Workday Deployment Methodology, and sharing that thinking with leadership.
• AI strategy and adoption – Supporting customers in adopting AI within their Workday deployment, and ensuring your team can confidently guide them through AI-related decisions.

About You

Basic Qualifications

• Experience managing project teams through complex, large-scale software implementations within a SaaS environment.
• 7+ years of experience leading and growing high-performing teams within a professional services or delivery organization.
• Background leading a team that deploys Workday (or comparable enterprise software) with experience in HCM, Financials, or ideally both.

Other Qualifications

• Leadership: you know how to guide, motivate, and develop a team, and you're comfortable setting direction while helping individuals grow toward their own goals.
• Executive Presence: you communicate with confidence and clarity, including with senior stakeholders and customer executives, and you can steady a room when things get complicated.
• Conflict Management: you have a track record of resolving disagreements constructively, whether within your team, across departments, or with customers.
• Project Management: you understand how to plan, monitor, and adjust complex work so it lands on time and meets expectations, even across multiple concurrent engagements.
• Business Acumen: you understand how Workday and the wider industry work, and you use that understanding to make good calls for your team and your customers.
• Customer Service: you've built a career around helping customers succeed, and you know how to turn a tricky situation into a positive outcome.
• Interest in AI tools and technology, whether that's hands-on experience applying AI within delivery or program work, or genuine curiosity about how AI can improve the way your team works.
• Willingness to travel as needed to support customers and your team across the UK and Ireland.
• Pursuant to applicable Fair Chance law, Workday will consider for employment qualified applicants with arrest and conviction records.
• Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans.

Workday is proud to be an equal opportunity workplace. Individuals seeking employment at Workday are considered without regards to age, ancestry, color, gender (including pregnancy, childbirth, or related medical conditions), gender identity or expression, genetic information, marital status, medical condition, mental or physical disability, national origin, protected family care or medical leave status, race, religion (including beliefs and practices or the absence thereof), sexual orientation, military or veteran status, or any other characteristic protected by federal, state, or local laws. Further, pursuant to applicable local ordinances, Workday will consider for employment qualified applicants with arrest and conviction records. We do not accept resumes from headhunters, placement agencies, or other suppliers that have not signed a formal agreement with us. You may view the Workday's Pay Transparency Policy, and Know Your Rights Notice, by clicking on their corresponding links. Workday is committed to providing reasonable accommodations for qualified individuals during our application process, in order to perform one or more essential functions of their job, as well as regarding the use of AI tools for employment decision-making to any degree. Please see below for more details including how to request an accommodation as a qualified veteran, due to a disability or for religious reasons, or as otherwise provided under applicable law. Workday prohibits taking adverse action against any candidate or employee for reporting a possible violation of this policy, requesting one or more work accommodation, exercising a privacy right, or cooperating in an investigation in accordance with applicable law. Any employee who retaliates against a candidate or employee for doing so may be subject to disciplinary action, up to and including termination of employment, to the fullest extent allowable under applicable law. If you require a reasonable accommodation, you may email [e-mail], as far in advance as possible.