Director, Employee Relations

Gartner, Inc.; London Borough of Southwark; On-site; GBP 120,000 - 180,000; Full time

Benefits offered by this job

Hybrid work environment

Job summary

Gartner, Inc. is seeking an HR Director to lead the Employee Relations Center of Excellence, shaping global investigations, processes, and coaching. The role partners with HR Business Partners and our employment law team, with a key emphasis on the United Kingdom.

You will drive program development, provide guidance on investigations and disciplinary actions, and collaborate across regions to ensure consistent, compliant practices. A blended virtual/in-office approach is expected.

Qualifications

• Minimum 10 years of HR/employee relations experience, UK-focused.
• Proven investigation design and execution across multiple countries.
• Strong stakeholder management and coaching capabilities.
• Experience leading centralized ER programs and templates.

Responsibilities

• Conduct investigations globally on employee relations matters, with UK focus and cross-border coordination.
• Provide primary support for grievances, disciplinaries, appeals in the UK and advise other regions.
• Develop and manage programmatic approach to grievances, disciplinaries, appeals and investigations.
• Coach HR partners on best practices in investigations, documentation, and outcomes.

Skills

Investigations

Employee relations

Stakeholder mgmt

Coaching

Cross-functional partnering

Education

Bachelor's degree

HR/IR certification

Tools

MS Office

Job description

About this Role:

We are searching for an HR Director to join our Employee Relations Center of Excellence (COE). Working in close partnership with HR Business Partners and our in-house employment law team, the Director will play a central role in evolving our management of employee relations matters globally, with special focus on the United Kingdom. This role involves a blend of conducting investigations, process & program development, and providing coaching and support.

Key responsibilities:

• Conduct investigations globally on a variety of employee relations matters, including complex and/or highly sensitive issues; facilitate resolution discussions with employment law, HR partners and business leaders.
• Serve as primary support for grievances, disciplinaries, appeals, and related matters in the United Kingdom; provide equivalent support for other countries as needed.
• Help develop and manage a programmatic approach to the assignment and management of grievances, disciplinaries, appeals and investigations that is effective for all parties.
• Help evolve and teach best practices in investigation skills, including investigation design, documentation, rapport building, and outcome management; train, coach and consult with HR partners (both 1v1 and in group sessions) on best practices in mitigating and resolving employee concerns.
• Further enhance and evolve tools and templates, coordinating with regional HR and legal counsel to add country-specific overlay where needed.
• Partner closely with legal counsel, HR Business Partner leads, and other stakeholders to identify trends and risks in employee relations matters and help design and implement scalable and effective mitigation measures.
• Providing coaching and guidance on investigations, disciplinary and appeals processes.
• Support special projects and other initiatives as assigned.

Key requirements:

• Passion for employee relations, growth mindset, and drive for continuous improvement.
• Excellent investigation skills, including investigation design, interview skills, documentation management, decision visuals, etc.
• Strong appreciation for the employee experience and ability to navigate difficult conversations effectively.
• Excellent influencing and relationship-building skills, and ability to operate effectively with a broad and diverse group of internal stakeholders and subject matter experts.
• Analytical mindset: ability to solve problems using both quantitative and qualitative inputs; ability to make fair, reasoned, fact-base judgements.
• Excellent verbal and written communication skills; ability to create effective tools and templates in Word, PowerPoint, Excel, etc.
• Impeccable judgment and ability to work with highly confidential and sensitive matters appropriately.
• Strong time management skills and ability to manage multiple matters and workstreams.
• Ability to flex working hours on occasion to align with other time zones, and comfort working both virtually and in-office.
• Deep knowledge of UK employment employee relations processes, laws and best practices, and interest in learning other country requirements.
• Ability to operate effectively in matrixed and highly collaborative environments.

Education/experience requirements:

At least 10 years of related work experience as an HR/Employee Relations partner role or similar. Prior experience in a centralized employee relations team ideal. Extensive experience managing investigations, grievances, disciplinaries, appeals and related matters in the UK; experience supporting employee relations matters in other countries ideal. Undergraduate degree or equivalent strongly preferred.

Who are we?

At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world. Our mission relies on expert analysis and bold ideas to deliver actionable, objective business and technology insights, helping enterprise leaders and their teams succeed with their mission-critical priorities. Since our founding in 1979, we’ve grown to 20,000 associates globally who support over 13,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That’s why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.

What makes Gartner a great place to work?

Our vast, virtually untapped market potential offers limitless opportunities – opportunities that may not even exist right now – for you to grow professionally and flourish personally. How far you go is driven by your passion and performance. We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients. Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations. We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work.

Gartner is the world authority on AI

At Gartner, you’ll join a company at the very center of the AI revolution. Gartner has proactive, objective guidance throughout clients’ AI journeys. We set the standard for how organizations leverage artificial intelligence to drive meaningful impact. You’ll have access to unmatched resources, expertise, and technology, and play a key role in helping Gartner and our clients innovate and grow as we leverage AI to transform business and technology landscapes. It’s an exciting time to be at Gartner, with limitless opportunities to make a real impact, grow your skills, and build a lasting, meaningful career in a field that’s reshaping the way we operate. If you’re passionate about AI and want to be part of a team that’s guiding the leaders who shape the world, Gartner is the place for you.

What do we offer?

• Gartner offers world‑class benefits, highly competitive compensation and disproportionate rewards for top performers.
• In our hybrid work environment, we provide the flexibility and support for you to thrive — working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.

Equal opportunity statement

The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status or any other legally protected status and to seek to advance the principles of equal employment opportunity. Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at [phone] or by sending an email to [e-mail].