Director, Customer Experience & Success Strategy

Trade Recruit; Peterborough; On-site; GBP 100,000 - 120,000; Full time

Benefits offered by this job

Car allowance

Private Health Care

Possible accommodation

Company pension

Birthday day off

Company events

Free on-site parking

Employee Assistance Programme

Job summary

Trade Mastermind seeks a Director of Customer Experience & Success to own the customer journey from onboarding through ongoing development and retention. You will define and implement a measurable customer success strategy, KPIs and outcomes, working closely with mentors, trainers and the leadership team to align courses, coaching and services into one cohesive journey.

The role is senior, hands-on and strategically focused, based in Peterborough, offering a salary of £100,000–£125,000 per

Qualifications

• Experience leading customer experience or customer success initiatives.
• Ability to define and track customer KPIs and outcomes.

Responsibilities

• Own the customer journey from onboarding to ongoing development and retention.
• Develop a measurable customer success strategy and KPIs.
• Collaborate with mentors, trainers and leadership to align services into a cohesive journey.

Job description

Trade Mastermind seeks a Director of Customer Experience & Success to own the customer journey from onboarding through ongoing development and retention. You will define and implement a measurable customer success strategy, KPIs and outcomes, working closely with mentors, trainers and the leadership team to align courses, coaching and services into one cohesive journey.

The role is senior, hands-on and strategically focused, based in Peterborough, offering a salary of £100,000–£125,000 per