Director, CRM & Industry Workflows Expert Services (EMEA)

ServiceNow; Staines-upon-Thames; On-site; GBP 90,000 - 120,000; Full time

Job summary

A leading global tech company is seeking a Director, Expert Services to oversee a high-performing team responsible for delivering CRM & Industry Workflows in EMEA. The role involves defining delivery strategies and ensuring quality outcomes. Ideal candidates will have strong leadership, consulting experience, and the ability to drive operational excellence. This position is pivotal for shaping the delivery landscape and fostering innovation across the organization.

Qualifications

• Proven experience leading senior-level teams in a professional services or consulting environment.
• Demonstrated success in defining and executing regional or global strategies.
• Strong ability to mentor senior leaders and promote leadership development.

Responsibilities

• Define and execute the CRM & Industry Workflows Expert Services delivery strategy.
• Lead and grow a high-performing team of senior leaders and consultants.
• Own the technical quality of CRM & Industry Workflows delivery in EMEA.

Skills

Leadership

Strategic thinking

Consulting

Operational excellence

Communication

Job description

A leading global tech company is seeking a Director, Expert Services to oversee a high-performing team responsible for delivering CRM & Industry Workflows in EMEA. The role involves defining delivery strategies and ensuring quality outcomes. Ideal candidates will have strong leadership, consulting experience, and the ability to drive operational excellence. This position is pivotal for shaping the delivery landscape and fostering innovation across the organization.