Director, Client Success

Tyler Technologies; Street; Hybrid; USD 83,000 - 97,000; Full time

Job summary

An established industry player is seeking a Director of Client Success to build long-term partnerships with key accounts in the Municipal Justice Solutions sector. This pivotal role involves fostering strong client relationships, understanding client outcomes, and aligning efforts with various teams to ensure client satisfaction and loyalty. The ideal candidate will have a BS/BA degree, strong communication skills, and the ability to work independently and collaboratively. Join this forward-thinking company to make a significant impact in the public sector while enjoying competitive benefits and growth opportunities.

Benefits

Wettbewerbsfähige Vorteile

Möglichkeiten zur beruflichen Weiterentwicklung

Qualifications

• BS/BA degree or equivalent experience required.
• Knowledge of Municipal Justice products preferred.

Responsibilities

• Develop and maintain excellent relationships with clients.
• Create and execute success plans to ensure client goals are achieved.
• Act as a trusted advisor to clients.

Skills

Kommunikationsfähigkeiten

Interpersonelle Fähigkeiten

Entscheidungsfindung

Kritisches Denken

Microsoft Office Suite

Education

BS/BA degree

Tools

Microsoft Office Suite

Job description

Director, Client Success

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The Director of Client Success is responsible for building long-term partnerships with strategic Municipal Justice Solutions accounts. This role involves fostering strong relationships, providing advice, and making recommendations based on the needs of the accounts and Tyler's business objectives.

Location

Lubbock, Texas | Lakewood, Colorado | Plano, Texas

Travel

50-75%

Responsibilities

1. Develop and maintain excellent relationships with clients at the highest levels.
2. Understand client outcomes and help define milestones and measurements.
3. Communicate the Municipal Justice value proposition and Tyler’s long-term vision.
4. Create and execute success plans to ensure client goals are achieved.
5. Maintain documented success plans with clear long-term goals.
6. Track and implement short-term actionable plans.
7. Use data to demonstrate progress towards client outcomes.
8. Identify areas for improvement in client utilization of Tyler products and recommend enhancements.
9. Act as a trusted advisor, ensuring clients derive value and measurable impact.
10. Partner with Sales, Product Development, Services, Support, and Marketing to align efforts and share feedback.
11. Conduct regular communication, site visits, and account reviews.
12. Establish KPIs related to retention, support impact, and revenue share.
13. Advise clients on best practices and governance.
14. Manage escalations at the executive level.
15. Promote client satisfaction and loyalty.
16. Report on client health and trends regularly.
17. Lead and manage a team of direct reports to maximize client impact.

Qualifications

1. BS/BA degree or equivalent experience.
2. Knowledge of Municipal Justice products and/or judicial industry experience preferred.
3. Strong communication and interpersonal skills.
4. Decision-making and critical thinking skills.
5. Ability to work independently and collaboratively.
6. Proficiency in Microsoft Office Suite.
7. Valid driver’s license and ability to travel 25-75%.

Additional Information

Salary range: $83,524 - $[amount pending confirmation].

Join us to transform the public sector and enjoy a great workplace with opportunities for growth. We offer competitive benefits to support your health and financial wellness.

Apply Online

Requisition Number: 2025-6780

#LI-Hybrid #LI-NT1

Tyler Technologies is an equal opportunity employer. For accommodations, contact [e-mail].