Director Client Management, Transaction Banking Services

Lloyds Banking Group; Greater London; On-site; GBP 120,000 - 190,000; Full time

Benefits offered by this job

Pension 15%

Annual bonus

Share schemes

Parental leave

Wellbeing initiatives

30 days holiday

Job summary

Lloyds Banking Group is seeking a Director to lead Client Management in Transaction Banking Solutions, based in London or Newport. The role focuses on retaining and expanding strategic client relationships across Merchant Services, Commercial Cards and Open Account offerings.

You will line manage client managers, drive account planning, pipeline management and service excellence, working with Risk, Operations, Technology, Legal and other partners to deliver strong client outcomes and sustainable

Qualifications

• Deep knowledge of merchant services and acquiring.
• Experience managing merchant services client relationships.
• Knowledge of Commercial Cards and Open Account solutions.
• Proven people leadership with cross‑functional influence.
• Strong commercial judgement and client outcome focus.
• Ability to collaborate across Sales, Product, Risk and Ops.

Responsibilities

• Lead client managers across payment solutions and open account offerings.
• Coordinate account planning, pipeline management and client engagement.
• Embed consistent client management processes across portfolios.
• Translate client insights into actionable priorities for engagement and growth.
• Partner with Product, Sales and Risk to shape cross‑product opportunities.
• Maintain a strong customer focus delivering measurable outcomes.

Skills

Merchant services

Merchant acquiring

Payment flows

Gateways

Open Account solutions

Commercial Cards

People leadership

Commercial judgement

Collaboration

Client management

Job description

JOB TITLE: Director - Client Management, Transaction Banking Solutions

LOCATION: London or Newport

HOURS: Full-time

SALARY: Competitive Package

What you'll be doing:

This senior client management leadership role in Transaction Banking Solutions is passionate about retaining, growing, and deepening strategically important client relationships. These relationships span Merchant Services, Commercial Cards, and Open Account products.

You’ll line manage client managers responsible for Merchant Services, Commercial Cards and Open Account products, ensuring clear ownership of client outcomes, strong portfolio discipline and consistent commercial delivery across these areas. Bringing in-depth knowledge of merchant services, working knowledge of commercial cards and an understanding of open account solutions such as supply chain finance and receivables purchase.

A key part of the role will be working with the wider Client Management and Commercialisation team to optimise activity across the team. This means joining up account planning, pipeline management, client engagement, proposition feedback and service improvement activity so that effort is focused on the right clients, the right opportunities and the best overall outcomes for clients and the bank.

You’ll bring relevant experience handling client relationships within merchant services, strong people leadership and a client-first commercial attitude and will be comfortable working across Sales, Product, Coverage, Risk, Operations, Technology, Legal and partner teams to connect client insight, product capability and commercial priorities.

Key responsibilities:

• Lead and develop client managers across payment solutions, corporate card programs, and open account offerings, setting clear objectives, mentoring performance and building capability across the team.
• Work closely with the wider Client Management and Commercialisation team to optimise activity, align priorities, share insight and ensure client engagement is coordinated, purposeful and commercially focused.
• Embed consistent client management fields across the portfolios, including account planning, collaborator mapping, service reviews, retention activity, pipeline management, forecasting and growth tracking.
• Act as a senior merchant services specialist, using in-depth knowledge of acquiring, acceptance, merchant operating models, payment flows, scheme considerations, risk dynamics and the wider payments ecosystem to strengthen client conversations and internal decision-making.
• Apply practical knowledge of Commercial Cards and familiarity with Open Account solutions. These include supply chain finance and receivables purchase. Use this to identify connected client opportunities and support broader transaction banking conversations.
• Partner with Product, Sales, Coverage and Go-to-Market teams to shape cross-product opportunities, improve client outcomes and support sustainable income growth across Transaction Banking Solutions.
• Bring direct merchant services client management experience to complex client discussions, issue resolution, relationship planning and opportunity shaping across priority clients and sectors.
• Support the Head of Client Management and Commercialisation by translating client and market insight into actionable priorities for client engagement, commercial planning, proposition development and service improvement.
• Own the operating rhythm for managed teams, including portfolio prioritisation, people performance, pipeline governance, renewal inputs, RFP support, negotiation preparation and resolving customer concerns tied to material client risks or opportunities.
• Build effective working relationships with internal partners across Risk, Operations, Technology, Legal, Compliance and external ecosystem participants to ensure solutions are scalable, compliant, resilient and deliverable.
• Role model inclusive leadership, effective coaching and strong stakeholder engagement, creating an environment where colleagues can perform, develop and collaborate across the transaction banking franchise.

If you think all banks are the same, you’re wrong. We’re a pioneering, fast-changing business that’s shaping finance as a force for good. If you’re after a role where you can have an impact and do the best work of your career, you’ve just found it.

What you’ll need

• In‑depth knowledge of merchant services, including merchant acquiring, acceptance models, payment flows, scheme considerations, gateways and the operational and risk dynamics of serving complex merchants.
• Direct experience of client management in merchant services in some shape or form, with evidence of managing client relationships, resolving client issues and delivering commercial or service outcomes.
• Working knowledge of Commercial Cards, including how card programmes support corporate working capital, spend control, supplier payments and client treasury objectives.
• Understanding of Open Account solutions, including supply chain finance and receivables purchase, and the ability to connect these propositions to wider client working‑capital needs.
• Proven people leadership experience, with the ability to coordinate client managers, set direction, mentor performance, prioritise delivery, and build a common operating rhythm across multiple product areas.
• Strong commercial judgement, including supporting pricing, renewals, RFPs, client negotiations, retention activity and balanced income growth.
• Excellent collaborator management and influencing skills, with confidence working across senior internal collaborators and client‑facing teams to secure aligned, practical outcomes.
• A collaborative approach, working with the wider Client Management and Commercialisation team to optimise activity, to remove duplication and focus resources on the highest‑value client and commercial priorities.
• A strong delivery attitude, able to coordinate across Product, Sales, Coverage, Operations, Risk, Technology and Legal to move client priorities forward safely and effectively.
• Clear communication style, with the credibility to represent the business internally and externally and to simplify complex transaction banking topics for different audiences.

What will make you stand out

• Experience leading or coaching client management teams across multiple transaction banking product areas.
• Experience supporting cross‑product growth strategies across merchant services, commercial cards and trade or open account solutions.
• Exposure to competitive RFPs, tenders or complex renewals involving payments, acquiring, cards or working‑capital propositions.
• Understanding of risk, conduct and operational resilience considerations across payments and receivables‑related solutions.
• Ability to translate market trends, client feedback and product insight into practical commercialisation and client engagement priorities.

This is a place for you:

Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities, and we’re committed to creating an environment in which everyone can thrive, learn and develop.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package and a dedicated Working with Cancer Initiative.

We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. And, as a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role with a disability, long‑term health or neurodivergent condition through the Disability Confident Scheme.

We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Just let us know what you need.

We also offer a wide‑ranging benefits package, which includes:

• A generous pension contribution of up to 15%.
• An annual performance‑related bonus.
• Share schemes including free shares.
• Benefits you can adapt to your lifestyle, such as discounted shopping.
• 30 days holiday, with bank holidays on top.
• A range of wellbeing initiatives and generous parental leave policies.