Director, Client Coverage, UK

CEM Benchmarking Inc.; Tunbridge Wells; Hybrid; GBP 90,000 - 120,000; Full time

Job summary

CEM is seeking a Director, Client Coverage to lead a portfolio of LGPS clients across the United Kingdom. You will build trusted relationships with senior leaders and translate complex insights into actionable strategies with cross-functional teams including Research, Product Development and Marketing.

In this growth-focused role, you will drive benchmarking programs, advise on advisory solutions, and shape future offerings while travelling up to 20% across the UK.

Qualifications

• Proven track record managing strategic client relationships in pensions or institutional investments.
• Consultative, commercially minded approach with growth opportunities.
• Ability to engage senior executives and Boards with clear insights.

Responsibilities

• Manage approximately 30–50 LGPS clients across the UK.
• Build long-term relationships with senior stakeholders; act as trusted advisor.
• Deliver benchmarking presentations to executive leadership and Boards.
• Identify opportunities to expand engagement with additional research and advisory solutions.
• Collaborate with Research, Product Development, Marketing and Production to shape offerings.
• Develop account plans and growth strategies for each client.
• Represent the company at industry events and provide client feedback for product roadmaps.
• Travel ~20% and support cross-functional initiatives as needed.

Skills

Strategic client relationships

Consultative selling

Executive communication

Account planning

Analytical mindset

Pensions/LGPS knowledge

CRM (HubSpot)

MS Office

Travel readiness

Education

Business/Economics/Finance degree or equivalent

Tools

HubSpot

Microsoft Office

Job description

We are CEM, a global data and insights firm for institutional investors including pension funds, insurance companies, endowments, foundations, family offices and sovereign wealth funds. Our blue-chip corporate and government clients represent GBP11 trillion in assets under management and over 100 million members. We provide them with objective insights to maximize value for money in both investments and pension administration. This helps our clients better understand where they stand and how to improve their performance. By improving our clients' performance, we, in turn, improve the financial well-being of pensioners globally.

How do we provide unique and actionable insight? By coupling the most extensive global database in the pension arena with unrivalled industry knowledge. All of this comes from experience - we have been at this since 1992. We were founded in Canada and expanded to the US and UK more than a decade ago.

We work together in a small company ambiance where your contributions will be appreciated, and your progress will be directly related to your ability and effort. Working at CEM, you will stretch your creative and analytical abilities while participating in the growth of a headline-making business.

What are we looking for?

We're looking for a Director, to join our Client Coverage team and manage a portfolio of Local Government Pension Scheme (LGPS) clients across the UK.

Our UK presence includes a local team and a physical office in Royal Tunbridge Wells within easy reach of London. As the team grows, we're looking for a Director to join our Client Coverage team and manage a portfolio of institutional pension clients across the United Kingdom, with a particular focus on LGPS clients.

In this role as a Director, Client Coverage, you'll build trusted relationships with senior leaders, helping clients maximize the value of our research and benchmarking solutions while identifying opportunities to deepen engagement through consultative cross-selling. You'll also serve as the voice of the client, partnering closely with our Research & Analytics, Product Development, Marketing and Production teams to influence future products and methodologies.

Reporting to the Co-Head, Client Coverage, Europe and UK, this role focusses on independent ownership of the LGPS client relationships, offering significant responsibility, executive-level client exposure, and the opportunity to make a meaningful impact on both client success and business growth.

What will you do in this role?

• Manage a portfolio of approximately 30 to 50 LGPS clients across the UK.
• Build long-term relationships with senior stakeholders, becoming their trusted advisor.
• Deliver annual benchmarking presentations to executive leadership and Boards.
• Maintain high client satisfaction and retention.
• Identify opportunities to expand client engagement through additional research, benchmarking, and advisory solutions.
• Partner closely with Research, Product Development, Marketing and Production teams to ensure client insights influence future products.
• Develop account plans and growth strategies for each client.
• Represent the company at industry conferences and networking events.
• Contribute client feedback to support innovation and new product development.
• Support ad hoc initiatives across client coverage and business development as business needs arise.

What you’ll bring to this role?

• Strategic experience managing and growing strategic client relationships.
• A consultative, commercially minded approach with a track record of identifying growth opportunities while building long-term client partnerships.
• Confidence in engaging senior executives and Boards, with the ability to communicate complex insights in a clear and compelling way.
• Strong strategic thinking, including experience developing account plans, prioritizing opportunities, and driving measurable outcomes.
• An analytical mindset with the ability to translate client needs into actionable business and product insights is desire d.
• Experience within pensions (specifically within LGPS), institutional investments, financial services, consulting, or a related industry is an asset.
• Proficiency with CRM platforms (e.g., HubSpot) and Microsoft Office is preferred.
• A degree in Business, Economics, Finance or a related field, or equivalent professional experience is preferred.
• Willingness to travel approximately 20% is preferred.

What does success look like in this role?

• Build trusted, long-term relationships that drive exceptional client retention.
• Grow existing client partnerships through thoughtful, consultative, cross-selling relevant solutions.
• Deliver insightful benchmarking presentations that influence client decision-making.
• Develop a deep understanding of your clients' evolving priorities and act as their trusted advisor.
• Bring client perspectives back to the business to help shape future research, products, and client experience.
• Work directly with some of the world’s leading pension funds and institutional investors.
• Influence product development through direct client insights.
• Enjoy the agility of a growing firm with the stability of an established global organization.
• Work with a highly collaborative team where your ideas shape business decisions.
• Opportunities to work with complex datasets to draw elegant insights.
• A hybrid work environment with two days in-office, and flexibility to work from home for the remainder of the week.
• A curiosity-driven culture founded on a desire to improve lives.
• Be a part of the team that is stronger for its gender, cultural, and intellectual diversity.

Ready to make an impact?

If you're passionate about building trusted client relationships, enjoy translating complex insights into meaningful conversations, and thrive in a consultative, growth-oriented environment. We'd love to hear from you!!

CEM is an equal opportunity employer. We welcome applications from everyone, regardless of age, disability, sex, gender identity, race, religion or belief, sexual orientation, marital or civil partnership status, or pregnancy and maternity.

If you need any adjustments during the application or interview process, please let us know.