Director, AI & Operational Transformation

MMS Holdings Inc; United Kingdom; On-site; GBP 110,000 - 165,000; Full time

Job summary

MMS Holdings Inc in the United Kingdom seeks a Director of Operational Efficiency & Technology Innovation to lead AI strategy across MMS by building cross-functional programs that optimize operations, improve quality, and drive business outcomes. You will partner with service line leaders to identify AI opportunities and govern execution with regulatory alignment.

The role requires senior leadership experience in AI and automation, with a track record of delivering enterprise-scale change within

Qualifications

• Minimum of 10 years of experience in technology innovation, operational excellence, digital transformation, artificial intelligence, or a related field.
• Significant hands-on experience driving AI strategy, implementing AI technologies, AI agents, automation, or machine learning solutions within an enterprise environment.
• Strong understanding of artificial intelligence, machine learning, automation technologies, and their practical application to improve business operations.
• Experience within the pharmaceutical, biotechnology, CRO, healthcare, or another regulated industry is strongly preferred.
• Technical experience or understanding of clinical trial implementation, biometrics, or related operational functions is preferred but not required.
• Demonstrated ability to lead cross-functional initiatives and influence stakeholders across all levels of the organization.
• Ability to anticipate and effectively resolve complex business and client challenges.
• Demonstrated managerial and leadership experience with a proven ability to drive organizational change and innovation.

Responsibilities

• Technology Innovation: Drive the evaluation, development, and implementation of AI, machine learning, automation, and emerging technologies to improve operational efficiency, service delivery, and innovation across all MMS service lines.
• Process and Automation Efficiency: Focus on efficiency and quality gains through process optimization and automation (e.g., cost savings, speed to delivery, enhanced quality, improved employee experience, and scalable operations).
• Governance and Compliance: Serve as a key opinion leader on the AI Steering Committee. Partner with Quality, Regulatory, IT, and business leaders to establish AI governance, risk management frameworks, validation approaches, and compliance with applicable regulations and industry standards.
• Cross-Functional Leadership: Partner with operational service line leaders and Data Science team to identify technology opportunities, drive AI adoption, and lead change management initiatives across multidisciplinary teams (e.g., Biometrics, Medical Writing, Pharmacovigilance, Regulatory, and other operational functions).
• External Engagement: Represent MMS in industry consortiums, scientific conferences, client meetings, and strategic technology partnerships related to AI, automation, and digital transformation.

Job description

MMS Holdings Inc in the United Kingdom seeks a Director of Operational Efficiency & Technology Innovation to lead AI strategy across MMS by building cross-functional programs that optimize operations, improve quality, and drive business outcomes. You will partner with service line leaders to identify AI opportunities and govern execution with regulatory alignment.

The role requires senior leadership experience in AI and automation, with a track record of delivering enterprise-scale change within