Direct Sales Support

Aviva plc; Eastleigh; Hybrid; GBP 24,000 - 29,000; Full time

Benefits offered by this job

6% Bonus on salary

Pension up to 14%

25 days holiday + BH

Discount on Aviva products

Matching Share Plan

Save As You Earn

Parental and carer’s leave

Cycle to work

Volunteer days

Wellbeing support

Job summary

Aviva plc is seeking an entry‑level Direct Sales Support colleague in Eastleigh to join the Private Medical Insurance Customer Retention and Service Team. You will handle phone, live chat, and email interactions, delivering excellent customer experiences and supporting customers with policy benefits.

The role emphasizes outbound contact, relationship building, and engagement with policy features to aid retention and satisfaction.

Qualifications

• Excellent communication skills (verbal and written).
• Ability to progress and work independently.
• Strong time management and prioritisation.
• Empathetic handling of conversations.
• Call-handling or complaints handling experience is a plus.

Responsibilities

• Outbound calls to existing customers to provide exceptional service.
• Address queries and promote health policy benefits to retain customers.

Skills

Excellent communication

Drive to progress

Time management

Empathy in conversations

Call handling experience

Job description

Direct Sales Support - Salary £26,700

Are you someone who loves helping customers, enjoys a challenge, and prides yourself on your communication skills?

Whether you're a recent graduate, a parent looking to return to work, or exploring a career change, we'd love to hear from you! If you're passionate about customer service and believe in treating people well to succeed, we have the perfect role for you within our Sales Support Team.

A bit about the job:

This is a fantastic entry-level opportunity to join our growing Direct Health team based in Eastleigh. As part of our Private Medical Insurance Customer Retention and Service Team, you will play a key role in delivering outstanding customer experiences through phone, live chat, and email interactions. This role offers excellent opportunities for learning and development.

The position is primarily focused on outbound customer contact where you will proactively call existing customers to provide exceptional service, support them with their queries, and promote the valuable benefits and features of their health policy. Through these conversations, you will help strengthen customer relationships, encourage engagement with their policy benefits, and contribute to customer retention.

Skills and experience we’re looking for:

• Excellent communication skills, both verbal and written.
• Drive and ambition to progress, ability to work independently.
• Strong time management and prioritisation skills.
• Ability to handle difficult customer conversations with empathy.
• Call-handling or complaints handling experience is a plus, but not essential.

What you’ll get for this role:

Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.

• Starting salary of £26,700
• Bonus opportunity - 6% (A & B grade) of annual salary - actual amount depends on your performance and Aviva’s.
• Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.
• 25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days
• Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts
• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme
• Brilliantly supportive policies including parental and carer’s leave
• Flexible benefits to suit you, including sustainability options such as cycle to work
• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others
• We take your wellbeing seriously with lots of support and tools

Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be.

Aviva is for everyone:

We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.

To find out more about working at Aviva take a look here

We interview every disabled applicant who meets the minimum criteria for the job. Once you’ve applied, we’ll interview you.