Direct Payments Officer

Brighton & Hove City Council; Hove; On-site; GBP 29,000 - 31,000; Full time

Benefits offered by this job

Benefits package

Job summary

Brighton & Hove City Council's Direct Payments Team is looking for a Direct Payments Officer to support adults with eligible care and support needs to arrange their own services. The role covers administrative and technical tasks across Direct Payments, with a focus on accuracy, compliance, and customer service.

You will manage a varied caseload, monitor financial activity, and provide guidance to residents and professionals.

Responsibilities

• Provide specialist administrative and technical support to ensure effective delivery of Direct Payments across Adult Social Care.
• Be a key point of contact for residents, carers, practitioners and partner agencies; advise on Direct Payments processes and requirements.

Job description

Contractual hours: 37 Package: We are pleased to offer a wide range of benefits to support you and your wellbeing. You can read about them on our Why work for us pages.

Direct Payments Officer Adult Social Care (ASC) 37 hours per week | Full Time Scale 5 - 29,064 - 31,022

Join Our Direct Payments Team Are you passionate about helping people maintain choice, control and independence in their lives? Brighton & Hove City Council's Direct Payments Team plays a vital role in supporting adults with eligible care and support needs to arrange their own services through Direct Payments. We are a friendly, knowledgeable and supportive team that works closely with social work teams, carers, finance colleagues and partner organisations across Adult Social Care. This is an exciting opportunity to join a service that is making a real difference to people's lives. You will be part of a dedicated team committed to delivering high-quality customer service, strong financial governance and expert advice to residents, carers and professionals. If you enjoy problem-solving, working collaboratively, managing a varied workload and supporting positive outcomes for people, we would love to hear from you.

About the Role

As a Direct Payments Officer, you will provide specialist administrative and technical support to ensure the effective delivery of Direct Payments across Adult Social Care. You will be a key point of contact for residents, carers, practitioners and partner agencies, helping to ensure Direct Payments are administered accurately, efficiently and in line with relevant legislation, policies and procedures. You will work independently to manage a varied caseload of enquiries, support financial monitoring processes, maintain accurate records, and provide advice and guidance to colleagues and stakeholders on Direct Payments processes and requirements.

For more information, please contact Direct Payments Team Manager, Hayley Morris.

Encouraging a diverse workforce

Our city is known and loved for its diversity. Not only is the mixture of people, culture and skills vital to the economic and social development of the city, it's what makes Brighton & Hove such a great place to live, work and visit. We are committed to developing and retaining a workforce that is representative of the diverse communities we serve so we welcome applications from individuals from all backgrounds. In order to achieve our aims of proportionate representation, we particularly encourage applicants from a BME or White Other background as well as those who identify as disabled, male or trans.

Find out more about our commitment to being a fair and inclusive place to work where everyone can achieve their potential by reading about our actions, our and the work we are doing to Why work for us?

Why work for us?

• be connected
• be confident
• be innovative and creative
• be diverse and inclusive
• be healthy and psychologically safe

Your starting salary will be pro rata if the above position is less than 37 hours or term-time only.

Please note that this post is subject to a Basic Disclosure Criminal Records Check.

We are a workplace that supports flexibility and employee wellbeing in the way we work whilst providing the best service for our customers. Team and service working arrangements are designed to support both employee work life balance and team collaboration. These would be part of your individual working arrangements alongside any personal preference agreed with your manager in advance of joining. Your contractual location will be the designated council office for your team and travel to and from your contractual location would be at your own expense.