Direct Payments Support Advisor Frontline Finance and Care

Norfolk County Council; United Kingdom; Hybrid; GBP 28,000 - 29,000; Full time

Benefits offered by this job

Competitive salary

Flexible working: remote & hybrid

Job summary

Norfolk County Council is seeking a dedicated DPSS Customer Services Assistant to blend frontline customer service with essential financial processing. You will handle service desk tasks and payroll instructions to ensure carers are paid accurately and on time.

The role requires experience in finance, front-facing service, and working with MS Office. A DBS check is required, and flexible hybrid working is supported to balance workload and service needs.

Qualifications

• Experience in customer-facing roles, ideally in finance, care, or public services.
• Familiarity with online banking and finance systems.
• Experience supporting vulnerable adults or working in social care is advantageous.
• Proficiency in Microsoft Excel and Word required.

Responsibilities

• Provide high-quality customer service across channels.
• Process financial transactions and payroll instructions accurately.
• Ensure timely payments to Carers and Personal Assistants.
• Maintain accurate financial records and support reporting duties.

Skills

Customer service

Finance systems

Online banking

Microsoft Office (Excel/Word)

Tools

MS Office

Job description

Norfolk County Council is seeking a dedicated DPSS Customer Services Assistant to blend frontline customer service with essential financial processing. You will handle service desk tasks and payroll instructions to ensure carers are paid accurately and on time.

The role requires experience in finance, front-facing service, and working with MS Office. A DBS check is required, and flexible hybrid working is supported to balance workload and service needs.