Direct Payment Support Officer - Enable Care & Independence

Cyngor Sir Ceredigion County Council; Aberaeron; Hybrid; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Competitive salary

Flexible working

Training & development

Holiday entitlement

Pension scheme

Inclusive environment

Job summary

Cyngor Sir Ceredigion County Council is seeking a Direct Payment Support Officer to assist individuals with direct payments and personalised care planning. The role is hybrid, based in Penmorfa, Aberaeron or Canolfan Rheidol, Aberystwyth, with a focus on safeguarding and person-centred support.

You will liaise with service users, carers, and professionals to ensure compliant budgeting, payroll guidance, and accurate record-keeping while promoting independence and choice.

Qualifications

• Experience in health, social care, local authority, or support services.
• Strong communication and interpersonal skills.
• Good organisational and administrative abilities.
• Understanding direct payments or personal budgets is desirable.
• Ability to handle confidential information professionally.
• Competent IT and record-management skills.
• Fluent Welsh language is required.

Responsibilities

• Provide advice and support to individuals receiving direct payments.
• Assist service users with setting up and managing care arrangements.
• Support with payroll, budgeting, and record-keeping guidance.
• Liaise with social workers, care providers, and external agencies.
• Monitor direct payment usage and ensure policy compliance.
• Maintain accurate records and prepare reports.
• Promote safeguarding and wellbeing.

Skills

Communication skills

Organisational skills

Interpersonal skills

Welsh speaker

IT literacy

Job description

Cyngor Sir Ceredigion County Council is seeking a Direct Payment Support Officer to assist individuals with direct payments and personalised care planning. The role is hybrid, based in Penmorfa, Aberaeron or Canolfan Rheidol, Aberystwyth, with a focus on safeguarding and person-centred support.

You will liaise with service users, carers, and professionals to ensure compliant budgeting, payroll guidance, and accurate record-keeping while promoting independence and choice.